Move company work onto Team or Enterprise. Anthropic trains on Free, Pro, and Max chats when the user allows it, and does not train on Team or Enterprise content by default. Choose Enterprise if you need custom retention, audit logs, or the Compliance API.
When you need this
- Security or legal review asks where chats are stored, for how long, and whether they train models.
- People already use personal Claude accounts for company work.
- Compliance needs an audit trail of who did what in Claude.
Evaluation criteria
Training
Which accounts can have their chats used for training?
Look forAnthropic uses Free, Pro, and Max chats to improve models when the user allows it, and keeps them de-identified for up to 5 years in training pipelines. It does not use incognito chats, and by default it does not train on commercial products, including Team and Enterprise.
Feedback
What happens when someone presses thumbs up or down?
Look forAnthropic stores the whole rated conversation for up to 5 years and may use it for training. Team and Enterprise owners can turn off the Rate chats setting.
Retention
How long are chats and projects kept?
Look forBy default, chats stay in the product until deleted, and deleted chats leave back-end systems within 30 days. Enterprise owners can set retention from 30 days. That setting does not cover Claude Design, Claude Tag, Managed Agents, or features built on Claude Code on the web.
Audit and export
Can you see who did what?
Look forEnterprise only: audit logs covering the past 180 days, exported by owners, and the Compliance API for activity, chats, and files, enabled by the Primary Owner. Neither is on the Team plan.
Identity and access
Who can join, and what can each role do?
Look forSSO and domain verification on Team and Enterprise; domain capture, SCIM, custom roles, IP allowlisting, and tenant restrictions on Enterprise.
Sharing
Can people share company data beyond its audience?
Look forOwners can turn off project sharing and public projects for the organization.
Questions to ask vendors
- Which of our people use personal Claude accounts for work today?
- Do we need audit logs or the Compliance API now, which means Enterprise?
- Which retention period matches our records policy, and which features fall outside it?
- Do we need US-only inference or customer-managed encryption keys?
- How do we keep working if Anthropic suspends our organization's accounts, as one 110-user company reported in April 2026?
Red flags
- Company data in personal Pro or Max accounts with model improvement left on.
- Assuming Team includes audit logs.
- A retention policy that assumes Claude Tag and Claude Design are covered.
- Losing access to work in Claude Design after a personal plan ends, as one user reported.
Products in this piece
Sources
- Official documentation
- 9
- Public source
- 3
- Anthropic Privacy Center: Is my data used for model training? (consumer plans)
- Anthropic Privacy Center: Is my data used for model training? (commercial products)
- Anthropic Privacy Center: How long do you store my data?
- Anthropic Privacy Center: How long do you store my organization's data?
- Claude Help Center: Configure custom data retention controls for Enterprise plans
- Claude Help Center: Access audit logs
- Claude Help Center: Access the Compliance API
- Claude Help Center: What is the Enterprise plan?
- Claude Help Center: Control project sharing for your organization
- Hacker News comment from an admin moving staff from ChatGPT to a Claude Team account (Aug 7, 2026)
- Hacker News post: Anthropic suspended a 110-user company's Claude accounts without warning (Apr 21, 2026)
- Hacker News post on losing access to Claude Design projects after a plan ended (May 13, 2026)