What leaders and teams rolling out Microsoft Copilot Studio report, with every finding tied to its evidence.
Read the findingsPractitioner sentiment, all users
−53 Strong negative from 38 sources that take a side
How this figure is madeFrom 36 authors in 36 discussions. Run a pilot on one live workflow to measure failed runs and the time spent fixing them.
Jan 2025 to Oct 2026.
52 sources from practitioners, by month and sentiment.
Of the 38 accounts that state a view, 23 are negative, 10 mixed, and 5 positive. Reliability and bugs draw the most reports, 10 of 12 raising a problem. Connectors and MCP draw 6 critical accounts to 2 positive, and all 5 sources on model choice praise being able to pick GPT or Claude models.
Positive, mixed and negative sources
The score counts them as 4 positive, 9 mixed and 23 negative votes, one per author. See How the numbers work.
See the evidenceBelow: 4 praise themes, 7 concerns, 2 close to agreement and 1 disagreement.
Counted for All users, from 52 sources. Change group
Every capability practitioners describe positively, ranked by how many sources say so. Open one to read who said it.
Counted for All users.
Positive, 4
Mixed
Firm_Pin4840, Reddit user
Copilot Studio - topic-scoped knowledge vs. tenant graph grounding (cost question)Reddit post, r/copilotstudio
Tenant graph grounding gives good answers but costs 10 credits a message, so the poster plans to split the PDFs into topic folders with their own answer nodes and asks how topic changes are billed.
Positive
Quothling, enterprise IT at a European energy company
Comment on: Wine 11 rewrites how Linux runs Windows games at kernel with massive speed gainsHacker News comment
Built an HR flow in a couple of hours that reads job applications, answers irrelevant ones, creates a Teams site with the right people, and invites the applicant to a first meeting. It works better than the commenter expected, and Entra ID made the access setup easy.
Positive
p_ing, Hacker News commenter
Comment on: Microsoft 365 Copilot's commercial failureHacker News comment
The commenter's organization uses both versions: the lite one reaches SharePoint and Teams data quickly, and the full one reaches any system with a Power Platform connector, REST API, MCP server or Copilot connector, such as SAP, SQL or Databricks.
Positive
ajcp, Hacker News commenter
Comment on: Orbit by MozillaHacker News comment
Calls Copilot Studio, the former Power Virtual Agents, unique among enterprise AI offerings and expects it to become Microsoft's main way for companies to run AI internally.
Mixed or negative, 3
No opinion stated
Diligent_Banana9903, Reddit user
Why can't we pin our Copilot Studio agent in Microsoft 365?Reddit post, r/copilotstudio
An agent published to SharePoint, Teams and the Microsoft 365 app for an Entra group does not appear in the admin center's pinned agents list, although users can reach it by link.
Negative
PAARTHPATEL, Reddit user
Copilot Studio agent behaves differently in Teams and test paneReddit post, r/copilotstudio
The agent sometimes stops responding in Teams until a debug command clears its state, and a question node that appears in the test pane never appears in Teams.
Mixed
redsaeok, Reddit user
Stand Agent Subagents in TeamsReddit post, r/copilotstudio
The GitHub Copilot harness worked well, but the team's manager balked at its cost, so the poster spent a week rebuilding on the standard harness. The rebuild works in the studio but behaves badly in Teams, where it locks onto one sub-agent.
Counted for All users.
Positive, 3
Positive
W.R. Vishnu, independent Microsoft 365 consultant
Copilot Studio New Agent Experience: Easy Skill-First 2026Personal blog post, wrvishnu.com
The rebuild with four skill files, three flows and connector tools took a fraction of the topic authoring the classic version needed. Routing to a stale tool and vague skill descriptions still cost hours.
Mixed
David Ramel, editor and writer at Converge 360
Hands On: Getting Started with Microsoft Copilot Studio AgentsHands-on review, Virtualization Review
Creating the agent felt fast and approachable, but retrieval surfaced only one worksheet tab, and the data had to be restructured before the answers worked.
Positive
Quothling, enterprise IT at a European energy company
Comment on: Wine 11 rewrites how Linux runs Windows games at kernel with massive speed gainsHacker News comment
Built an HR flow in a couple of hours that reads job applications, answers irrelevant ones, creates a Teams site with the right people, and invites the applicant to a first meeting. It works better than the commenter expected, and Entra ID made the access setup easy.
Mixed or negative, 4
Negative
amkamdar, non-developer business owner
Why can't we use they A.I itself to create and design the workflow for the Agent?Reddit post, r/copilotstudio
Moved to Copilot Studio for security reasons, but as a non-developer finds designing the agent very difficult, where another chatbot built the same job from plain directions.
Negative
NoMoreNicksLeft, Hacker News commenter
Comment on: Jira Is Turing-CompleteHacker News comment
Setting up logic in Copilot Studio is painful and worse without a high-memory machine. Driving it from Claude also failed: the pac CLI was broken and the web pages responded to clicks about 10 seconds late.
Negative
Atiscant, Hacker News commenter
Comment on: Jira Is Turing-CompleteHacker News comment
Calls it ironic that Microsoft's tool for building AI is so hard to drive with AI, and calls Copilot Studio a hot mess in the commenter's own use.
Negative
pbronez, Hacker News commenter
Comment on: Microsoft lowers AI software growth targetsHacker News comment
Lists the roadblocks: poor determinism that forces tools into Power Automate, no secure way to share agents, a laggy studio with no clear source control, and a Calendar MCP that still cannot book a meeting. The commenter says it did not deliver and is looking at other platforms.
Counted for All users.
Positive, 2
Positive
Quothling, enterprise IT at a European energy company
Comment on: Wine 11 rewrites how Linux runs Windows games at kernel with massive speed gainsHacker News comment
Built an HR flow in a couple of hours that reads job applications, answers irrelevant ones, creates a Teams site with the right people, and invites the applicant to a first meeting. It works better than the commenter expected, and Entra ID made the access setup easy.
Positive
W.R. Vishnu, independent Microsoft 365 consultant
Copilot Studio New Agent Experience: Easy Skill-First 2026Personal blog post, wrvishnu.com
The rebuild with four skill files, three flows and connector tools took a fraction of the topic authoring the classic version needed. Routing to a stale tool and vague skill descriptions still cost hours.
Mixed or negative, 4
Mixed
Marlon König, Power Platform practitioner and conference speaker
Sorry, something unexpected happened: Calling a Copilot Studio (New Experience) agent from Power AutomatePersonal blog post, marlon-koenig.com
An agent that worked poorly in classic Copilot Studio worked a lot better in the new experience. Calling it from Power Automate returned an error while the flow still reported success, and the workaround took days.
Negative
moi2388, Hacker News commenter
Comment on: Microsoft Introduces 'Copilot Mode' in EdgeHacker News comment
Says building a custom agent in Copilot Studio amounts to building Power Automate flows that an LLM calls.
Negative
Freggel1995, Reddit user
Copilot Studio Inline Agent stops processing uploaded files and generates incomplete Word documentsReddit post, r/copilotstudio
The inline agent appears to receive file data in encoded form, and in asynchronous mode it stops after about 3 minutes, leaving the Word document empty or half filled.
Negative
pbronez, Hacker News commenter
Comment on: Microsoft lowers AI software growth targetsHacker News comment
Lists the roadblocks: poor determinism that forces tools into Power Automate, no secure way to share agents, a laggy studio with no clear source control, and a Calendar MCP that still cannot book a meeting. The commenter says it did not deliver and is looking at other platforms.
Counted for All users.
Positive, 1
Positive
p_ing, Hacker News commenter
Comment on: Microsoft 365 Copilot's commercial failureHacker News comment
The commenter's organization uses both versions: the lite one reaches SharePoint and Teams data quickly, and the full one reaches any system with a Power Platform connector, REST API, MCP server or Copilot connector, such as SAP, SQL or Databricks.
Mixed or negative, 6
Negative
Flangipan, Reddit user
Copilot agent searching ServiceNow knowledgeReddit post, r/copilotstudio
The agent can reach only excerpts of ServiceNow articles, although the same connector works in Microsoft 365 Copilot search.
Negative
MarcoLema1, GitHub user
Hosted Tableau MCP (mcp.tableau.com) unusable from Microsoft Copilot Studio - no registration_endpoint and no client secretGitHub issue, tableau/tableau-mcp
Copilot Studio's MCP sign-in wizard supports only dynamic client registration, which Tableau's hosted server does not offer, so sign-in fails with a bare 404 error.
Mixed
Alex Shlega, Power Platform blogger
Copilot studio agent keeps asking you to connect to an MCP server even though you are, apparently, connected? Check this settingPersonal blog post, It Ain't Boring
The agent kept asking the author to open the connection manager while the MCP connection showed as connected. Switching the tool to maker-provided credentials fixed it.
Mixed
Eugene Levitin (evgeni4i4), founder of Docka
Copilot Studio, MCP URL path: GPT-5.5 Chat can't look up the board (search cut and 8 required fields, GraphQL variables required); tested fixGitHub issue, mondaycom/mcp
The same monday.com job passed 6 of 6 runs through the certified connector. Through the MCP URL it passed 3 of 3 runs with Claude Sonnet 4.6 and 0 of 3 with GPT-5.5 Chat, which the author traced to Copilot Studio keeping only the first 70 tools.
Negative
ramoz, adviser to enterprise clients
Comment on: Microsoft lowers AI software growth targetsHacker News comment
Says Microsoft's platforms move too slowly and limit how reliably teams can integrate business systems, and advises clients to build their own agents with their own guardrails and tools.
Negative
pbronez, Hacker News commenter
Comment on: Microsoft lowers AI software growth targetsHacker News comment
Lists the roadblocks: poor determinism that forces tools into Power Automate, no secure way to share agents, a laggy studio with no clear source control, and a Calendar MCP that still cannot book a meeting. The commenter says it did not deliver and is looking at other platforms.
Every concern practitioners raise, most raised first.
Counted for All users.
Raised as a concern, 10
Negative
No-Supermarket8134, Reddit user
Generative orchestrator interfering with generative answer nodeReddit post, r/copilotstudio
A generative answers node inside a topic sometimes hands the turn to the main orchestrator instead, and orchestration must stay on for the conversation to continue.
Negative
Freggel1995, Reddit user
Copilot Studio Inline Agent stops processing uploaded files and generates incomplete Word documentsReddit post, r/copilotstudio
The inline agent appears to receive file data in encoded form, and in asynchronous mode it stops after about 3 minutes, leaving the Word document empty or half filled.
Negative
Rockeygamer, Reddit user
Are prompts downs?Reddit post, r/copilotstudio
Since October 1, any prompt with code interpreter on fails to test or save with an internal server error, even a one-line prompt, though prompts saved earlier still run from flows.
Negative
Impossible-Chain5416, Reddit user
Fixing missing Output Parameters in Adaptive CardsReddit post, r/PowerPlatform
An adaptive card in Formula format produced no output parameters. The workaround was to define inputs in JSON, map variables, then switch back, because switching formats wipes the schema.
Negative
pbronez, Hacker News commenter
Comment on: Microsoft lowers AI software growth targetsHacker News comment
Lists the roadblocks: poor determinism that forces tools into Power Automate, no secure way to share agents, a laggy studio with no clear source control, and a Calendar MCP that still cannot book a meeting. The commenter says it did not deliver and is looking at other platforms.
Negative
PAARTHPATEL, Reddit user
Copilot Studio agent behaves differently in Teams and test paneReddit post, r/copilotstudio
The agent sometimes stops responding in Teams until a debug command clears its state, and a question node that appears in the test pane never appears in Teams.
Mixed
redsaeok, Reddit user
Stand Agent Subagents in TeamsReddit post, r/copilotstudio
The GitHub Copilot harness worked well, but the team's manager balked at its cost, so the poster spent a week rebuilding on the standard harness. The rebuild works in the studio but behaves badly in Teams, where it locks onto one sub-agent.
Negative
SuperDaddio, Reddit user
Issue with deploying GitHub Harness agents.Reddit post, r/copilotstudio
Classic agents deploy to Teams and Microsoft 365, but agents built on the GitHub Copilot harness show blank details and cannot be added, even with a billing plan attached.
Mixed
Marlon König, Power Platform practitioner and conference speaker
Sorry, something unexpected happened: Calling a Copilot Studio (New Experience) agent from Power AutomatePersonal blog post, marlon-koenig.com
An agent that worked poorly in classic Copilot Studio worked a lot better in the new experience. Calling it from Power Automate returned an error while the flow still reported success, and the workaround took days.
Negative
NoMoreNicksLeft, Hacker News commenter
Comment on: Jira Is Turing-CompleteHacker News comment
Setting up logic in Copilot Studio is painful and worse without a high-memory machine. Driving it from Claude also failed: the pac CLI was broken and the web pages responded to clicks about 10 seconds late.
Discussed without concern, 2
Mixed
Ill_Combination_3520, Reddit user
Facing DLP errors and publishing issues in Copilot Studio. Any idea how to fix these?Reddit post, r/copilotstudio
A flow tool hit unclear data policy errors, and a published agent worked for the author but not for colleagues. Both were fixed by reading the policy errors in classic mode and moving the Microsoft 365 and Teams connectors into the Business group.
Mixed
Alex Shlega, Power Platform blogger
Copilot studio agent keeps asking you to connect to an MCP server even though you are, apparently, connected? Check this settingPersonal blog post, It Ain't Boring
The agent kept asking the author to open the connection manager while the MCP connection showed as connected. Switching the tool to maker-provided credentials fixed it.
Counted for All users.
Mixed
redsaeok, Reddit user
Stand Agent Subagents in TeamsReddit post, r/copilotstudio
The GitHub Copilot harness worked well, but the team's manager balked at its cost, so the poster spent a week rebuilding on the standard harness. The rebuild works in the studio but behaves badly in Teams, where it locks onto one sub-agent.
Mixed
Firm_Pin4840, Reddit user
Copilot Studio - topic-scoped knowledge vs. tenant graph grounding (cost question)Reddit post, r/copilotstudio
Tenant graph grounding gives good answers but costs 10 credits a message, so the poster plans to split the PDFs into topic folders with their own answer nodes and asks how topic changes are billed.
Negative
EnvironmentalAir36, Reddit user
Copilot Studio environments keep going over Dataverse file capacity. How do you manage it?Reddit post, r/copilotstudio
File storage sits at about 2.5 GB against a 2 GB limit and keeps growing, even in environments where nobody built tables. The poster suspects agent knowledge files.
Mixed
Marlon König, Power Platform practitioner and conference speaker
Three harnesses, one product name: what actually changed in Copilot Studio pricingPersonal blog post, marlon-koenig.com
On the GitHub Copilot harness, authoring, testing, evaluations and runtime all use Copilot Credits, and a Microsoft 365 Copilot license gives no relief. The author calls the harness better but says the meter makes people test less.
Negative
davidcottondev, Reddit user
Copilot Studio vs PowerPlatformReddit post, r/PowerPlatform
Says Microsoft rebuilt Power Apps, Power Automate and Virtual Agents inside Copilot Studio and added a runtime charge, with no clear plan for Power Platform, which never charged for opening an app.
Negative
alex_harl, IT practitioner
Post by @alex_harl on XX post
Admin controls are thin: the GitHub Copilot harness could only be stopped by turning off all publishing, and users with no path to credits still consume them despite cost policies. The surface keeps changing and agent traces expose personal data to admins.
Negative
kayhai, admin at an enterprise on Microsoft 365 E5
Administering end-user Microsoft AI toolsReddit post, r/sysadmin
Asks how to govern Copilot Studio and AI Builder, how to give credits only to specific users, and where the data training and residency terms are. Says the messy product line makes admins hesitate, and that OpenAI's token accounting is clearer.
GILD's fact checks, which don't count as sources
Checked Oct 28, 2026.A Copilot Credit pack holds 25,000 credits for US$200 per month, and pay-as-you-go bills US$0.01 per credit. A generative answer costs 2 credits and tenant graph grounding 10, with no charge for Microsoft 365 Copilot licensed users. Billing rates and management
Open them in the recordCounted for All users.
Negative
davidcottondev, Reddit user
Copilot Studio vs PowerPlatformReddit post, r/PowerPlatform
Says Microsoft rebuilt Power Apps, Power Automate and Virtual Agents inside Copilot Studio and added a runtime charge, with no clear plan for Power Platform, which never charged for opening an app.
Negative
mugenjin23, local government staff, Australia
Comment on: Microsoft abandons personal AI chatbot race with Copilot rebootHacker News comment
Says local government organizations already struggle to tell apart Microsoft 365 Copilot, Copilot Chat, Copilot Studio, Agent Builder, Cowork and the rest, and each rebrand adds another change to manage.
Negative
alex_harl, IT practitioner
Post by @alex_harl on XX post
Admin controls are thin: the GitHub Copilot harness could only be stopped by turning off all publishing, and users with no path to credits still consume them despite cost policies. The surface keeps changing and agent traces expose personal data to admins.
Mixed
Marlon König, Power Platform practitioner and conference speaker
Three harnesses, one product name: what actually changed in Copilot Studio pricingPersonal blog post, marlon-koenig.com
On the GitHub Copilot harness, authoring, testing, evaluations and runtime all use Copilot Credits, and a Microsoft 365 Copilot license gives no relief. The author calls the harness better but says the meter makes people test less.
Negative
kayhai, admin at an enterprise on Microsoft 365 E5
Administering end-user Microsoft AI toolsReddit post, r/sysadmin
Asks how to govern Copilot Studio and AI Builder, how to give credits only to specific users, and where the data training and residency terms are. Says the messy product line makes admins hesitate, and that OpenAI's token accounting is clearer.
Counted for All users.
Raised as a concern, 5
No opinion stated
Drel Research, AI security review company
Reviewing Microsoft Copilot Studio agents: three 2026 CVEs and the DLP gap they shareSecurity research post, Drel
Reviews three Copilot Studio CVEs from 2026 and argues that data policies miss an approved action, such as an Outlook send, used for an unapproved purpose. A patched prompt injection still moved data out through such an action.
No opinion stated
Bar Kaduri, Capsule Security
ShareLeak: Taking the Wheel of Microsoft's Copilot Studio (CVE-2026-21520)Security research post, Capsule Security
Instructions planted in a form's comments field made the agent read customer data from SharePoint Lists and email it outside the organization, even when Microsoft's safety checks flagged the request. Microsoft fixed it in January 2026 as CVE-2026-21520, rated CVSS 7.5.
No opinion stated
Guy Zetland and Keren Katz, Tenable AI Research
Microsoft Copilot Studio Security Risk: How Simple Prompt Injection Leaked Credit Cards and Booked a $0 TripSecurity research post, Tenable
A few prompts made the test agent list its actions, return card data for several bookings, and change a US$1,000 trip price to US$0 through its update action.
No opinion stated
Katie Knowles, Datadog Security Labs
CoPhish: Using Microsoft Copilot Studio as a wrapper for OAuth phishingSecurity research post, Datadog Security Labs
An agent's built-in Login button, shared from a Microsoft-hosted page, can lead users into an OAuth consent attack, and a topic can then send the user's token to an outside URL. Microsoft's consent policy changes in 2025 narrow the risk without closing it for admin roles.
No opinion stated
Tamir Ishay Sharbat, Zenity Labs
A Copilot Studio Story 2: When AIjacking Leads to Full Data ExfiltrationSecurity research post, Zenity Labs
One emailed prompt injection made the replica agent send its whole knowledge file and dozens of Salesforce records to the attacker. Microsoft fixed the reported path in April 2025, and Zenity says prompt injection remains possible.
Discussed without concern, 1
Negative
DevelopmentVast819, Reddit user
Is anyone using environment routing and zoned governance?Reddit post, r/copilotstudio
Environment routing gives makers the System Administrator role in their Zone 1 environment, so they can raise their own roles and share with anyone, which the poster calls a large security problem.
Counted for All users.
Raised as a concern, 5
No opinion stated
Spare_Accountant8794, Reddit user
Persistent Memory Across Conversations in Microsoft Copilot StudioReddit post, r/copilotstudio
The agent works, but it keeps no context between conversations, so users re-enter information, and the poster asks whether Dataverse or SharePoint should hold each user's state.
No opinion stated
ImportantPudding1570, Reddit user
Clarification on Copilot Conversation Length Limits and Copilot Studio AgentsReddit post, r/copilotstudio
Hit a message that the conversation had reached its limit and found no documentation of the limit, nor whether it applies to licensed users or to an agent calling a CRM through MCP.
No opinion stated
nehpets, Hacker News commenter
Comment on: Ask HN: Is anyone running AI agents in production reliably - what's your stack?Hacker News comment
Asks how anyone gets visibility into what Copilot Studio agents are doing, or whether they are mostly a black box.
Mixed
illwrks, Hacker News commenter
Comment on: Caveman Mode Save Token?Hacker News comment
Agents hit an 8,000-character instructions limit quickly. Having Copilot compress the instructions to about 5,000 characters kept the agent as consistent as before.
No opinion stated
Diligent_Banana9903, Reddit user
Why can't we pin our Copilot Studio agent in Microsoft 365?Reddit post, r/copilotstudio
An agent published to SharePoint, Teams and the Microsoft 365 app for an Entra group does not appear in the admin center's pinned agents list, although users can reach it by link.
Discussed without concern, 1
No opinion stated
Fabulous_Squash_7049, Reddit user
Best practice for RBAC design in Copilot Studio + MCP server for Active Directory operations?Reddit post, r/sysadmin
The agent calls a custom MCP server for Active Directory tasks, with tools grouped into seven modules to stay under Copilot's tool limit. The poster asks whether to control access with Entra app roles or security groups.
GILD's fact checks, which don't count as sources
Checked Oct 28, 2026.Generative AI quotas start at 50 requests a minute per Dataverse environment at the lowest capacity tier, each model response times out after five minutes, and an agent with generative orchestration can use at most 25 SharePoint sites. Quotas and limits
Open them in the recordCounted for All users.
Raised as a concern, 5
Negative
alex_harl, IT practitioner
Post by @alex_harl on XX post
Admin controls are thin: the GitHub Copilot harness could only be stopped by turning off all publishing, and users with no path to credits still consume them despite cost policies. The surface keeps changing and agent traces expose personal data to admins.
Negative
DevelopmentVast819, Reddit user
Is anyone using environment routing and zoned governance?Reddit post, r/copilotstudio
Environment routing gives makers the System Administrator role in their Zone 1 environment, so they can raise their own roles and share with anyone, which the poster calls a large security problem.
Negative
wolvoleo, Hacker News commenter
Comment on: Apple caught off guard by AI demand for Mac Mini and Mac StudioHacker News comment
The commenter's company requires a three-page proposal to get a three-week Copilot Studio trial project, then sign-off on token cost and a security review that takes months, and most projects stop before deployment. The commenter calls it the worst AI builder, kept only because the company bans the others.
Negative
kayhai, admin at an enterprise on Microsoft 365 E5
Administering end-user Microsoft AI toolsReddit post, r/sysadmin
Asks how to govern Copilot Studio and AI Builder, how to give credits only to specific users, and where the data training and residency terms are. Says the messy product line makes admins hesitate, and that OpenAI's token accounting is clearer.
Negative
pbronez, Hacker News commenter
Comment on: Microsoft lowers AI software growth targetsHacker News comment
Lists the roadblocks: poor determinism that forces tools into Power Automate, no secure way to share agents, a laggy studio with no clear source control, and a Calendar MCP that still cannot book a meeting. The commenter says it did not deliver and is looking at other platforms.
Discussed without concern, 3
No opinion stated
wendell_labs, Hacker News commenter
Comment on: Ask HN: Is anyone running AI agents in production reliably - what's your stack?Hacker News comment
At work the commenter has gone no further than Copilot Studio and Copilot Cowork agents, because IT security policy limits the other options.
Mixed
Ill_Combination_3520, Reddit user
Facing DLP errors and publishing issues in Copilot Studio. Any idea how to fix these?Reddit post, r/copilotstudio
A flow tool hit unclear data policy errors, and a published agent worked for the author but not for colleagues. Both were fixed by reading the policy errors in classic mode and moving the Microsoft 365 and Teams connectors into the Business group.
No opinion stated
minisvlad, Power Platform admin
PowerPlatform Admin and Copilot StudioReddit post, r/PowerPlatform
Configures data policies first and asks whether agents need separate development and production environments and pipelines, as Power Apps do.
GILD's fact checks, which don't count as sources
Checked Oct 28, 2026.Microsoft Purview audit logs record Copilot Studio activities, with administrative activities logged by default on all tenants. Audit Copilot Studio activities in Microsoft Purview
Checked Oct 28, 2026.Admins can't turn off Copilot Studio activity collection, but a Purview retention policy of 0 days for Copilot experiences stops the retention of user and agent message text. Audit Copilot Studio activities in Microsoft Purview
Checked Oct 28, 2026.Microsoft's Copilot privacy FAQ for Dynamics 365 and Power Platform states that Microsoft does not train on tenant data or prompts unless the tenant admin opts in to data sharing. FAQ for Copilot data security and privacy for Dynamics 365 and Power Platform
Open them in the recordCounted for All users.
Raised as a concern, 4
Mixed
David Ramel, editor and writer at Converge 360
Hands On: Getting Started with Microsoft Copilot Studio AgentsHands-on review, Virtualization Review
Creating the agent felt fast and approachable, but retrieval surfaced only one worksheet tab, and the data had to be restructured before the answers worked.
Negative
ashokganjireddy, GitHub user
Copilot Studio Agent - Poor Results with CSV Knowledge Source (Summarization & Categorization)GitHub issue, microsoft/copilot-camp
With a roughly 40 MB CSV of Jira issues as knowledge, and again after splitting it into PDFs, summarization and categorization answers stayed unsatisfactory. Microsoft 365 Copilot's Analyst and Researcher answered the same questions much better.
Negative
CharlesW, Hacker News commenter
Comment on: Microsoft is struggling to sell Copilot to corporations - employees want ChatGPTHacker News comment
Spent part of several months trying to make a simple project work in Copilot Studio as well as it did as an OpenAI GPT and never managed it. Microsoft staff could barely confirm which model it used.
Negative
Flangipan, Reddit user
Copilot agent searching ServiceNow knowledgeReddit post, r/copilotstudio
The agent can reach only excerpts of ServiceNow articles, although the same connector works in Microsoft 365 Copilot search.
Discussed without concern, 2
Mixed
KaiserPro, Hacker News commenter
Comment on: Anthropic invests $50B in US AI infrastructureHacker News comment
The commenter's project loaded tens of thousands of documents into SharePoint and expects Copilot Studio to retrieve from them and give meaningful answers with a four-line prompt, an expectation the commenter doubts.
Mixed
Firm_Pin4840, Reddit user
Copilot Studio - topic-scoped knowledge vs. tenant graph grounding (cost question)Reddit post, r/copilotstudio
Tenant graph grounding gives good answers but costs 10 credits a message, so the poster plans to split the PDFs into topic folders with their own answer nodes and asks how topic changes are billed.
Statements this group's sources agree on, then the ones close to agreement.
Close to agreement: each needs 11 supporting sources
Organizations set data policies, roles, approvals, and limits on who may build before agents reach users.
6 supporting sourcesAgents that work in the studio's test pane fail, misbehave, or cannot be shared once published to Teams or Microsoft 365.
6 supporting sourcesQuestions the sources split on, with the count on each side.
Evidence remains mixed
Build in Copilot Studio, 4 sources
Some build in Copilot Studio because it reaches Microsoft 365 data, connectors, and Teams inside a tenant they already govern.
Build elsewhere, 4 sources
Others found it less reliable or capable than an OpenAI GPT or their own code, and build their own agents or look at other platforms.
The three groups, then every practitioner by the context they work in, and how emphasis changes with scale.
Three groups drawn from the same sources. Choose a group to select whose experience counts. Within that group, each author counts once in the practitioner sentiment, with their latest view. Signals open on All users. Leaders and teams have 15 accounts; GILD prints their sentiment from 20.
24 sources. These accounts focus on governance, credit costs, and agents that behave differently once published, from teams, admins, and organization-wide rollouts.
28 sources. These accounts focus on how hard agents are to build, answer quality, and day-to-day failures, from people building their own agents.
52 sources. This gives the broadest read, but combines one person's agent with organization-wide rollouts, which can reach different conclusions.
52 sources from practitioners, by the context they work in. Filled rows count for this group.
Emphasizes Ease of building, answer quality, and bugs in topics, prompts and flows
Emphasizes Agents that break after publishing to Teams, credit costs, and security research
Emphasizes Model choice and connector behavior measured on a real job
Emphasizes Gated rollouts, admin controls, and credits used outside cost policies
What changes with scale. Individual builders report bugs and how hard agents are to build. Team and admin accounts raise governance and agents that break once published, and organization-wide accounts gate who may build at all and watch where credits go.
Where this group's sources were published.
Counted for All users, from 52 sources. Change group
66 sources for this group, 14 of them documentation
Older evidence is retained when it still applies. Sources that depend on a default model, harness, or flaw Microsoft has since changed stay in the history, marked Needs a recheck.
See sources by originWho each source is, how it knows, whether it still applies and what it counts toward.
Newest first, on its own page. Every count above opens its sources there.
Read all 66 sourcesAbout this read
A running review of what people using Microsoft Copilot Studio at work report, from individual users to company-wide rollouts. Each finding links to its sources, and each conflict shows both sides.
Counts cover only the sources GILD reviewed.
Choose a group to select whose experience counts. Within that group, each author counts once in the practitioner sentiment, with their latest view. GILD files each source in a group from how the account describes its author. A role or employer marked self-described is what the source states about themselves. Documentation checks facts for every group and never counts toward sentiment.
A source's date and whether it still applies are separate: a recent post can describe an old version, and an old one can still hold.
Flagged for a recheck, of the sources that take a side: leaders and teams 0 of 15, individual users 2 of 23, all users 2 of 38.
Each row opens its sources for the group you are reading.
| Finding | Leaders and teams rolling it out | Individual users | All users | Sources |
|---|---|---|---|---|
| Current readCurrent sentiment | 2 positive, 3 mixed, 10 negative | 3 positive, 7 mixed, 13 negative | 5 positive, 10 mixed, 23 negative | Sources |
| PraiseConnectors & MCP | 1 of 4 positive (under the minimum) | 0 of 3 positive (under the minimum) | 1 of 7 positive | Sources |
| PraiseMicrosoft 365 & Teams Reach | 2 of 5 positive | 2 of 2 positive (under the minimum) | 4 of 7 positive | Sources |
| PraiseEase of Building | 1 of 2 positive (under the minimum) | 2 of 5 positive | 3 of 7 positive | Sources |
| PraiseAgent Flows & Automation | 1 of 2 positive (under the minimum) | 1 of 4 positive (under the minimum) | 2 of 6 positive | Sources |
| PraiseModel Choice | 1 of 1 positive (under the minimum) | 3 of 3 positive (under the minimum) | 4 of 4 positive (under the minimum) | Sources |
| ConcernCredits & Capacity Cost | 4 of 4 raise it (under the minimum) | 3 of 3 raise it (under the minimum) | 7 of 7 raise it | Sources |
| ConcernReliability & Bugs | 4 of 4 raise it (under the minimum) | 6 of 8 raise it | 10 of 12 raise it | Sources |
| ConcernAdmin Controls & Governance | 5 of 6 raise it | 0 of 2 raise it (under the minimum) | 5 of 8 raise it | Sources |
| ConcernSecurity Flaws | 5 of 6 raise it | 0 of 0 raise it (under the minimum) | 5 of 6 raise it | Sources |
| ConcernAnswer Quality | 0 of 1 raise it (under the minimum) | 4 of 5 raise it | 4 of 6 raise it | Sources |
| ConcernLimits & Missing Features | 2 of 3 raise it (under the minimum) | 3 of 3 raise it (under the minimum) | 5 of 6 raise it | Sources |
| ConcernProduct Sprawl & Churn | 3 of 3 raise it (under the minimum) | 2 of 2 raise it (under the minimum) | 5 of 5 raise it | Sources |
| ConsensusRollouts start with governance | 6 supporting | 0 supporting (under the minimum) | 6 supporting (below threshold) | Sources |
| ConsensusThe test pane is not production | 5 supporting | 1 supporting (under the minimum) | 6 supporting (below threshold) | Sources |
| DisagreementShould an organization build its agents in Copilot Studio or somewhere else? | Build in Copilot Studio 2, Build elsewhere 3 | Build in Copilot Studio 2, Build elsewhere 1 (under the minimum) | Build in Copilot Studio 4, Build elsewhere 4 | Sources |
| Current readEvidence mix | 38 sources | 42 sources | 66 sources | Sources |
GILD's checks of claims against official documentation, kept apart from the source counts.
