136 sources from practitioners, by month and sentiment.
Teams and leaders split close to evenly: 22 positive, 23 mixed and 20 negative. They praise model quality most, then cost efficiency. Latency leads their concerns, followed by token cost and inconsistent results, and DoorDash, Grab and Wealthsimple each run OpenAI beside other providers behind one gateway.
Positive, mixed and negative sources
222320
The score counts them as 21 positive, 22 mixed and 19 negative votes, one per author. See How the numbers work.
Elastic's test of 6,000 generated ES|QL queries found gpt-5.5 the most accurate of four models at 59.0% with only the schema, while gpt-5.4-mini scored 19.8%.
Published Sep 28, 2026self-described: Elasticsearch Labs test of 500 BIRD questions per model for generated ES|QL queries
Replit found GPT-6 Astra hands routine implementation to cheaper subagents without being told, and the GPT-6 family keeps the cache when effort changes mid-turn, which keeps Replit Agent's cost down.
Published Sep 29, 2026self-described: Replit Agent in Max mode with GPT-6 Astra as the core loop
After fixing its eval harness, tool schemas, and cache keys, Ploy moved its agent from Claude Opus 4.8 to GPT-5.6 Sol: builds 2.2x faster at 27% lower cost.
"As of today, Ploy’s agent runs on GPT-5.6 Sol, the flagship tier of the model family OpenAI released this morning. For months, no model met our bar for replacing Claude Opus. GPT-5.6 Sol did. After a head-to-head evaluation, we made it the default model for every Ploy workspace."
Excerpt, Lorenzo Gentile
Published Jul 9, 2026self-described: Ploy, production agent that builds and edits marketing websites
Positive
Artificial Analysis, independent model benchmarking service
Measures GPT-5.6 Luna (Max) at 127 output tokens per second, faster than the 116 average, and rates it among the leading models in intelligence at a reasonable price for its class.
Published Jul 9, 2026self-described: Standard 10,000-input-token workload on OpenAI's API
Daily's CEO names GPT-4.1 and GPT-5.1 among the most used models for voice agents. He finds agents on the Realtime API cost 3 to 5 times more than GPT-4.1 agents and run slower than a tuned multi-model pipeline.
Published Jun 1, 2026Daily and the Pipecat open-source framework for production voice agents
In the team's evals on cybersecurity investigations, GPT-5.2-Codex at low reasoning won: more than 2x faster with higher completion rates than higher reasoning settings.
Published Mar 5, 2026self-described: Team evals on cybersecurity investigations
Mixed
Zairah Mustahsan, Abel Lim, Megna Anand, Saahil Jain, and Bryan McCann, You.com
On hard GAIA questions, 70% of GPT-4o's variance came from trial-to-trial randomness, making single runs unreliable; GPT-5 raised accuracy from 6.6% to 44.2% and nearly doubled consistency.
Published Dec 7, 2025self-described: You.com research team running 64 trials per question on GAIA and FRAMES
Uses mini and nano models for every user-facing and workflow task at the company, and larger models only for internal high-complexity work such as coding.
Published Oct 15, 2025self-described: Company workflows: extraction, conversion, translation, evaluation
Mixed
Amp team, Amp
GPT-5 OracleProduct engineering post, Amp Chronicle
After testing GPT-5 as a main model, Amp kept it as the oracle for planning and debugging, and left Sonnet as the main agent model because GPT-5 was less proactive.
Published Oct 1, 2025self-described: Amp coding agent, GPT-5 as the oracle subagent beside Sonnet as the main agent model
Builds a co-pilot for architects on Azure OpenAI with retrieval and a profession-specific system prompt; a customer wants to roll it out across the company.
Published Jun 25, 2025self-described: Co-pilot product for architects (AEC)
Migrating a production voice agent to gpt-realtime-2.1-mini brought narrated instructions, skipped steps, and added latency; reverting to the deprecated model restored stability.
Published Aug 4, 2026self-described: Production outbound voice agent for structured telephony calls
For the Onsen app, gpt-5 suits Structured Outputs and gpt-5-chat-latest suits conversation, so the team now routes between them where GPT-4.1 handled both.
Published Aug 10, 2025self-described: Onsen, AI mental health companion app
In Isotopes AI's own workflow suite, OpenAI's Decisions API passed 68.2% of attempts against 100% for Jev 1.13 and took about twice as long on the cases every model passed.
Published Oct 15, 2026self-described: Isotopes AI aidnn follow-up workflow, 88 scenarios run three times per model under zero data retention
2Cost Efficiency12 of 14 sources on it praise itValue for money from smaller models such as Luna and from the discounts for cached input and Batch work.
On Cognition's own FrontierCode benchmark GPT-6.1 Sol scored 60.4%, in line with GPT-6 Sol, while costing 44% to 57% less per task at every effort level.
Published Sep 29, 2026self-described: Devin, models graded on Cognition's FrontierCode benchmark of real engineering tasks
For the team's production app, OpenAI is now the best provider: a reliable API with useful features and better price-performance than the open models it ran before.
Published Jul 30, 2026self-described: Team production app
Asana cached its browser agent's history and stopped editing it on every call. On GPT-6.1 Sol the agent then cost 76x less than the original production setup, about US$0.47 per run, and read 89% of its input from cache.
"On GPT-6.1 Sol, the same agent cost 76x less and ran 5x faster, reading 89% of its input from cache."
Excerpt, Frank Hidalgo
Published Oct 8, 2026self-described: Asana's StackAI browser agent, tested across four frontier models in a 144-run caching study
Positive
Daniel Furman, Jacky Zhao, Vaibhav Kumar, Ed Sioufi, and Michele Catasta, Replit
Replit found GPT-6 Astra hands routine implementation to cheaper subagents without being told, and the GPT-6 family keeps the cache when effort changes mid-turn, which keeps Replit Agent's cost down.
Published Sep 29, 2026self-described: Replit Agent in Max mode with GPT-6 Astra as the core loop
After fixing its eval harness, tool schemas, and cache keys, Ploy moved its agent from Claude Opus 4.8 to GPT-5.6 Sol: builds 2.2x faster at 27% lower cost.
"As of today, Ploy’s agent runs on GPT-5.6 Sol, the flagship tier of the model family OpenAI released this morning. For months, no model met our bar for replacing Claude Opus. GPT-5.6 Sol did. After a head-to-head evaluation, we made it the default model for every Ploy workspace."
Excerpt, Lorenzo Gentile
Published Jul 9, 2026self-described: Ploy, production agent that builds and edits marketing websites
Uses mini and nano models for every user-facing and workflow task at the company, and larger models only for internal high-complexity work such as coding.
Published Oct 15, 2025self-described: Company workflows: extraction, conversion, translation, evaluation
Rewrote a production Assistants API chat app on the Responses API in about two hours; instructions and vector stores carried over, on gpt-4o-mini for cost.
Published Mar 22, 2025self-described: Production RAG chat application with tens of thousands of users
Intercom calls the OpenAI and Anthropic models behind Fin expensive and slow, and its AWS benchmarks found self-hosted models under 14B parameters cheaper to serve than GPT-4.1 mini.
Published Sep 10, 2025self-described: Intercom's Fin customer support agent, self-hosted open-weight models compared with provider APIs
3Speed6 of 8 sources on it praise itHow fast OpenAI models respond and finish work through the API on the author's own workload, including measured output speed and time to first token.
Counted for Teams and technical leaders.
Positive, 6
Positive
Artificial Analysis, independent model benchmarking service
Measures GPT-5.6 Luna (Max) at 127 output tokens per second, faster than the 116 average, and rates it among the leading models in intelligence at a reasonable price for its class.
Published Jul 9, 2026self-described: Standard 10,000-input-token workload on OpenAI's API
For the team's production app, OpenAI is now the best provider: a reliable API with useful features and better price-performance than the open models it ran before.
Published Jul 30, 2026self-described: Team production app
After fixing its eval harness, tool schemas, and cache keys, Ploy moved its agent from Claude Opus 4.8 to GPT-5.6 Sol: builds 2.2x faster at 27% lower cost.
"As of today, Ploy’s agent runs on GPT-5.6 Sol, the flagship tier of the model family OpenAI released this morning. For months, no model met our bar for replacing Claude Opus. GPT-5.6 Sol did. After a head-to-head evaluation, we made it the default model for every Ploy workspace."
Excerpt, Lorenzo Gentile
Published Jul 9, 2026self-described: Ploy, production agent that builds and edits marketing websites
In the team's evals on cybersecurity investigations, GPT-5.2-Codex at low reasoning won: more than 2x faster with higher completion rates than higher reasoning settings.
Published Mar 5, 2026self-described: Team evals on cybersecurity investigations
Rewrote a production Assistants API chat app on the Responses API in about two hours; instructions and vector stores carried over, on gpt-4o-mini for cost.
Published Mar 22, 2025self-described: Production RAG chat application with tens of thousands of users
4Stability2 of 5 sources on it praise itWhether OpenAI API requests, on OpenAI's own endpoints or Azure OpenAI, keep succeeding without outages, errors, or timeouts.
For the team's production app, OpenAI is now the best provider: a reliable API with useful features and better price-performance than the open models it ran before.
Published Jul 30, 2026self-described: Team production app
5Tool Calling & Structured Output1 of 8 sources on it praise itHow reliably the models call tools and return valid Structured Outputs, including inside agent loops.
An enterprise finance team has the model return schema-checked JSON decisions while RPA bots execute them, which keeps actions auditable and retries safe.
Published Oct 7, 2026self-described: Enterprise finance team adding LLM steps to UiPath and Power Automate bots
After fixing its eval harness, tool schemas, and cache keys, Ploy moved its agent from Claude Opus 4.8 to GPT-5.6 Sol: builds 2.2x faster at 27% lower cost.
"As of today, Ploy’s agent runs on GPT-5.6 Sol, the flagship tier of the model family OpenAI released this morning. For months, no model met our bar for replacing Claude Opus. GPT-5.6 Sol did. After a head-to-head evaluation, we made it the default model for every Ploy workspace."
Excerpt, Lorenzo Gentile
Published Jul 9, 2026self-described: Ploy, production agent that builds and edits marketing websites
Could not use OpenAI's structured outputs because its strict validation rejected standard JSON Schema elements the team used, which pushed it to Claude.
Published Nov 14, 2025self-described: Team running structured outputs in production
Changing tool_choice on the final call invalidates the cached prefix and pays cache writes for the whole context; explicit caching makes the problem visible.
Published Aug 15, 2026self-described: Production system using function tools on GPT-5.6 through the Responses API
In the team's agent evals with prompts tuned per OpenAI's guide, GPT-5.6 Sol cost twice Opus 4.8 to reach the same conclusion, and Terra and Luna looped on failing tool calls.
Published Jul 10, 2026self-described: Agent company running evals
Daily's CEO names GPT-4.1 and GPT-5.1 among the most used models for voice agents. He finds agents on the Realtime API cost 3 to 5 times more than GPT-4.1 agents and run slower than a tuned multi-model pipeline.
Published Jun 1, 2026Daily and the Pipecat open-source framework for production voice agents
Uses a large fixed, cached context to cut latency on 110K-token prompts; GPT-4.1 mini average latency rose from about 4 to 7 seconds, p90 from 7 to 12.
Published Apr 30, 2025self-described: Latency-critical application with 110K-token cached prompts
In Isotopes AI's own workflow suite, OpenAI's Decisions API passed 68.2% of attempts against 100% for Jev 1.13 and took about twice as long on the cases every model passed.
Published Oct 15, 2026self-described: Isotopes AI aidnn follow-up workflow, 88 scenarios run three times per model under zero data retention
Migrating a production voice agent to gpt-realtime-2.1-mini brought narrated instructions, skipped steps, and added latency; reverting to the deprecated model restored stability.
Published Aug 4, 2026self-described: Production outbound voice agent for structured telephony calls
Fast, cheap models keep being deprecated by Google and OpenAI, and their replacements are reasoning models that are slower and much more expensive for the team's workloads.
Published Jul 10, 2026self-described: Team fine-tuned workloads
Intercom calls the OpenAI and Anthropic models behind Fin expensive and slow, and its AWS benchmarks found self-hosted models under 14B parameters cheaper to serve than GPT-4.1 mini.
Published Sep 10, 2025self-described: Intercom's Fin customer support agent, self-hosted open-weight models compared with provider APIs
In the team's evals on cybersecurity investigations, GPT-5.2-Codex at low reasoning won: more than 2x faster with higher completion rates than higher reasoning settings.
Published Mar 5, 2026self-described: Team evals on cybersecurity investigations
Rewrote a production Assistants API chat app on the Responses API in about two hours; instructions and vector stores carried over, on gpt-4o-mini for cost.
Published Mar 22, 2025self-described: Production RAG chat application with tens of thousands of users
GILD's fact checks, which don't count as sources
Checked Oct 12, 2026.Fast mode, formerly Priority processing, runs up to 2.5x faster at a per-token premium. OpenAI's latency guide recommends generating fewer tokens and making fewer requests. Fast mode
Daily's CEO names GPT-4.1 and GPT-5.1 among the most used models for voice agents. He finds agents on the Realtime API cost 3 to 5 times more than GPT-4.1 agents and run slower than a tuned multi-model pipeline.
Published Jun 1, 2026Daily and the Pipecat open-source framework for production voice agents
Intercom calls the OpenAI and Anthropic models behind Fin expensive and slow, and its AWS benchmarks found self-hosted models under 14B parameters cheaper to serve than GPT-4.1 mini.
Published Sep 10, 2025self-described: Intercom's Fin customer support agent, self-hosted open-weight models compared with provider APIs
Changing tool_choice on the final call invalidates the cached prefix and pays cache writes for the whole context; explicit caching makes the problem visible.
Published Aug 15, 2026self-described: Production system using function tools on GPT-5.6 through the Responses API
In the team's agent evals with prompts tuned per OpenAI's guide, GPT-5.6 Sol cost twice Opus 4.8 to reach the same conclusion, and Terra and Luna looped on failing tool calls.
Published Jul 10, 2026self-described: Agent company running evals
Fast, cheap models keep being deprecated by Google and OpenAI, and their replacements are reasoning models that are slower and much more expensive for the team's workloads.
Published Jul 10, 2026self-described: Team fine-tuned workloads
GILD's fact checks, which don't count as sources
Checked Oct 12, 2026.Organizations and projects have spend alerts and hard spend limits. Requests return 429 at a hard limit, though recorded spend can exceed it slightly before enforcement catches up. A surprise bill alone does not establish that spend controls were unavailable. Spend limits
3Inconsistent ResultsAll 7 sources on it raise it as a concernWrong or regressed output on the author's own task, or different answers to the same prompt across runs, often after a move to a newer OpenAI model.
Counted for Teams and technical leaders.
Mixed
Zairah Mustahsan, Abel Lim, Megna Anand, Saahil Jain, and Bryan McCann, You.com
On hard GAIA questions, 70% of GPT-4o's variance came from trial-to-trial randomness, making single runs unreliable; GPT-5 raised accuracy from 6.6% to 44.2% and nearly doubled consistency.
Published Dec 7, 2025self-described: You.com research team running 64 trials per question on GAIA and FRAMES
Migrating a production voice agent to gpt-realtime-2.1-mini brought narrated instructions, skipped steps, and added latency; reverting to the deprecated model restored stability.
Published Aug 4, 2026self-described: Production outbound voice agent for structured telephony calls
In the team's agent evals with prompts tuned per OpenAI's guide, GPT-5.6 Sol cost twice Opus 4.8 to reach the same conclusion, and Terra and Luna looped on failing tool calls.
Published Jul 10, 2026self-described: Agent company running evals
After fixing its eval harness, tool schemas, and cache keys, Ploy moved its agent from Claude Opus 4.8 to GPT-5.6 Sol: builds 2.2x faster at 27% lower cost.
"As of today, Ploy’s agent runs on GPT-5.6 Sol, the flagship tier of the model family OpenAI released this morning. For months, no model met our bar for replacing Claude Opus. GPT-5.6 Sol did. After a head-to-head evaluation, we made it the default model for every Ploy workspace."
Excerpt, Lorenzo Gentile
Published Jul 9, 2026self-described: Ploy, production agent that builds and edits marketing websites
For the Onsen app, gpt-5 suits Structured Outputs and gpt-5-chat-latest suits conversation, so the team now routes between them where GPT-4.1 handled both.
Published Aug 10, 2025self-described: Onsen, AI mental health companion app
4Model & API Changes7 of 8 sources on it raise it as a concernModel retirements and API migrations, such as the Assistants API shutdown, and the rework they cause.
Migrating a production voice agent to gpt-realtime-2.1-mini brought narrated instructions, skipped steps, and added latency; reverting to the deprecated model restored stability.
Published Aug 4, 2026self-described: Production outbound voice agent for structured telephony calls
Fast, cheap models keep being deprecated by Google and OpenAI, and their replacements are reasoning models that are slower and much more expensive for the team's workloads.
Published Jul 10, 2026self-described: Team fine-tuned workloads
Rewrote a production Assistants API chat app on the Responses API in about two hours; instructions and vector stores carried over, on gpt-4o-mini for cost.
Published Mar 22, 2025self-described: Production RAG chat application with tens of thousands of users
GILD's fact checks, which don't count as sources
Checked Oct 12, 2026.OpenAI gives generally available models at least 6 months' notice before retirement. Specialized variants get at least 3 months. Early-release models get as little as 2 weeks. The Assistants API shut down on August 26, 2026, and the Evals platform shuts down on November 30, 2026. Deprecations
5Long-Context LimitsAll 6 sources on it raise it as a concernUnstable or degraded results when authors send long prompts or large contexts to OpenAI models, including accuracy that falls well inside the advertised context window.
In an agent harness GPT-5-nano resolved up to 31% of 100 SWE-bench Verified tasks, but given the relevant files in a 64K-token context it solved none.
Published Feb 17, 2026self-described: Academic evaluation of patch generation on SWE-bench Verified, in an agent harness and with files placed in a 64K-token context
Mixed
Nima Esmi and coauthors, University of Groningen, University of Guilan, and TU Delft
Past 5,000 posts (about 70,000 tokens) accuracy fell for every model, to about 50 to 53% at 20,000 posts, while GPT-5 kept precision near 95% and lost-in-the-middle errors had largely disappeared.
Published Feb 15, 2026self-described: Academic evaluation of GPT-5, GPT-4, Gemini 2.5, and Grok-4 on a 20,000-post classification set
Mixed
Daniel Chalef, founder and CEO of Zep, with Preston Rasmussen, Zep
On LongMemEval conversations of about 115,000 tokens, GPT-4.1 averaged 56.72%, below GPT-4o-mini's 57.87%, while o4-mini led at 72.78%; Zep concludes a 1M-token window alone does not improve recall.
Published Apr 17, 2025self-described: Zep, a memory service for AI agents, benchmarking OpenAI models on LongMemEval
With no literal matches to lean on, 11 of 13 models fell below half their short-context scores at 32K tokens, and GPT-4o, one of the strongest, dropped from 99.3% to 69.7%.
Published Feb 7, 2025self-described: Academic long-context benchmark of 13 models, with questions and needles that share minimal wording
Migrating a production voice agent to gpt-realtime-2.1-mini brought narrated instructions, skipped steps, and added latency; reverting to the deprecated model restored stability.
Published Aug 4, 2026self-described: Production outbound voice agent for structured telephony calls
At contexts up to 1M tokens, GPT-4.1 led the code question-answering task and held steady across lengths, but on bug fixing its accuracy fell from a peak of 11% to 2%.
Published May 12, 2025self-described: Academic coding benchmark of code questions and bug fixes on real repositories at contexts up to 1M tokens
Client contracts require Zero Data Retention before production traffic; four business days after the sales form, no reply had come, blocking the launch.
Published May 27, 2026self-described: Production platform whose client NDAs require Zero Data Retention
Runs on Azure OpenAI for EU hosting but wants OpenAI's own EU data residency endpoint, since Azure lacks priority processing and vector stores and is slower; sales never answered.
Published Oct 13, 2025self-described: AI web agent company with about 70 larger customers in Europe
The court-ordered retention left a Swedish company's customers out of compliance; moving to Azure OpenAI was its only option, at the cost of features such as web search.
Published Jun 16, 2025self-described: Swedish company whose customers need retention under 30 days
Cyberdesk runs healthcare automation under signed zero data retention agreements with Anthropic and OpenAI and BAAs with its customers.
Published Aug 14, 2025self-described: Cyberdesk, healthcare desktop automation
GILD's fact checks, which don't count as sources
Checked Oct 12, 2026.OpenAI keeps abuse monitoring logs for up to 30 days by default. Zero Data Retention and Modified Abuse Monitoring require prior approval. Batch, Files, vector stores, and the Agents API can retain application state even with Zero Data Retention on. Data controls in the OpenAI platform
7Setup & SDK Friction4 of 5 sources on it raise it as a concernEffort to set up an app on the OpenAI API or port it between its APIs and SDKs, such as the move to the Responses API. It covers SDK bugs, the Agents SDK, and the documentation.
Measured about 96% cache hits on Azure Chat Completions and none on the Azure Responses API for GPT-5.6 Sol, and got no explanation from OpenAI or Microsoft.
Published Jul 12, 2026self-described: Team running GPT-5.6 Sol on Azure OpenAI
After fixing its eval harness, tool schemas, and cache keys, Ploy moved its agent from Claude Opus 4.8 to GPT-5.6 Sol: builds 2.2x faster at 27% lower cost.
"As of today, Ploy’s agent runs on GPT-5.6 Sol, the flagship tier of the model family OpenAI released this morning. For months, no model met our bar for replacing Claude Opus. GPT-5.6 Sol did. After a head-to-head evaluation, we made it the default model for every Ploy workspace."
Excerpt, Lorenzo Gentile
Published Jul 9, 2026self-described: Ploy, production agent that builds and edits marketing websites
Rewrote a production Assistants API chat app on the Responses API in about two hours; instructions and vector stores carried over, on gpt-4o-mini for cost.
Published Mar 22, 2025self-described: Production RAG chat application with tens of thousands of users
8Rate Limits & Reliability4 of 8 sources on it raise it as a concernRate limits, usage tiers, quotas, outages, and overloaded errors that stop or slow requests.
When the team used Azure OpenAI two to three years ago, throughput quotas were small and increases bureaucratic; it moved to Claude once Claude 3 shipped.
Published Apr 29, 2026self-described: Team that ran OpenAI models on Azure two to three years earlier
DoorDash calls OpenAI's endpoint with Azure as the fallback, and the Claude API with Bedrock as its fallback, so product services stay up when one provider fails. Once finance asked who was spending what on shared keys, the gateway added workspaces that attribute usage costs to each department.
"We actually had to go understand what the fallback should be, what kind of routing should be. At one point, I remember we had OpenAI endpoint, but we also had a fallback on Azure endpoint. Or, we had Claude model API endpoint, then we had a fallback on Bedrock, so that the services can rely on us from the reliability point of view. We went in that direction. We quickly realized that as the usage is going up, then we need a way to track, because now finance got involved. Like, you guys have one API key for multiple teams, how do I track who is using what? We quickly realized we need workspaces where we have cost attribution. We can actually drill down on who is using how much. We can attribute cost back to those departments. That's what basically we did with LLM Gateway."
Excerpt, Siddharth Kodwani
Published Oct 3, 2026self-described: DoorDash's LLM Gateway, which serves OpenAI, Anthropic and Gemini models to product teams across the company
For the team's production app, OpenAI is now the best provider: a reliable API with useful features and better price-performance than the open models it ran before.
Published Jul 30, 2026self-described: Team production app
GILD's fact checks, which don't count as sources
Checked Oct 12, 2026.Usage tiers upgrade automatically with credit purchases: Build at US$5, Launch at US$100, and Grow at US$500. Monthly usage limits are US$500, US$5,000, and US$200,000. Fast traffic ramps return 429 slow_down; Scale Tier and Reserved Tier offer committed capacity. Rate limits
Questions the sources split on, with the count on each side.
Evidence remains mixed
Should a team call OpenAI's API directly or buy OpenAI models through its cloud provider?
57
OpenAI's API, 5 sources
Some sign data terms with OpenAI directly and call its API, where new models and features arrive first.
Azure or Bedrock, 7 sources
Others buy through Azure OpenAI or Amazon Bedrock for existing cloud contracts and data terms, and accept that platform's quotas and regions.
Evidence remains mixed
Should a team standardize on OpenAI or spread work across providers?
28
Standardize on OpenAI, 2 sources
Some standardize on OpenAI for reliability and the usage tier they have already reached.
Spread across providers, 8 sources
Others route between OpenAI and other providers, or move workloads to cheaper models, after their own evaluations.
The evidence
Whose experience this is
The three groups, then every practitioner by the context they work in, and how emphasis changes with scale.
Three groups drawn from the same sources. Choose a group to select whose experience counts. Within that group, each author counts once in the practitioner sentiment, with their latest view. Signals open on Teams and technical leaders.
Teams and technical leaders
75 sources. These accounts focus on reliability, data terms, model and API changes, and where teams buy OpenAI's models, from the accounts of teams and companies running them in their products.
Individual builders
61 sources. These accounts focus on cost, caching, tool calling, and day-to-day reliability for developers building on the API on their own.
All practitioners
136 sources. This gives the broadest read, but combines solo projects with production teams that can reach different conclusions.
136 sources from practitioners, by the context they work in. Filled rows count for this group.
Individual builderDevelopers building on the platform on their own61 sources
Emphasizes Cost efficiency and token cost
Small product team2 to 10 engineers, or an unnamed startup team37 sources, counted here
Emphasizes Latency and data retention requests
Product or platform team11 to 50 engineers, or a named company's team36 sources, counted here
Emphasizes Tool calling, evaluations before a model switch, and company gateways that run OpenAI beside other providers
Technical leadershipLeaders setting model and platform choices across teams2 sources, counted here
Emphasizes Realtime API cost and latency for production voice agents
Organization-wideEnterprise or company-wide AI platformNo sources from this setting yet
What changes with scale. Individual builders focus on cost efficiency and small models. Team accounts focus more on latency, token cost and data retention terms. The largest teams on record, DoorDash, Grab and Wealthsimple, reach OpenAI through their own gateways beside other providers.
Where the sources come from
Where this group's sources were published.
Counted for Teams and technical leaders, from 75 sources. Change group
93 sources for this group, 18 of them documentation
Developer Communities53, 57% of 93 sources
Engineering Blogs & Reviews21, 23% of 93 sources
Product Documentation18, 19% of 93 sources
Podcasts, Talks & Videos1, 1% of 93 sources
Older evidence stays when it still applies. Accounts tied to retired models, renamed tiers, the Assistants API, or changed features remain in the history with a Needs a recheck label.
GILD's OpenAI API record uses public English-language sources dated 2025 or later. Every source links to the original page and names the author and publication date.
On October 12, 2026, GILD removed 37 sources for language, pre-2025 dates, or vendor marketing. GILD added 29 sources from Hacker News, the OpenAI Developer Forum, Reddit, and Ploy's engineering blog to themes that fell short of 5 sources from 3 authors.
A page shows a finding when at least 5 sources from 3 different authors discuss it. A disagreement needs at least 2 sources on each side.
Rate Limits & Reliability combines rate-limit and outage reports. Two sources favor OpenAI's Agents SDK as their agent harness and one moved off it to Agno, below the two-per-side minimum, so GILD shows no harness disagreement.
GILD checks every documentation page against OpenAI's current API documentation.
Oct 25, 2026: added Stability and Feature Gaps from accounts already collected. On stability, 4 say the API stays up and 3 report outages or timeouts. On feature gaps, 4 name a feature the API or Azure OpenAI lacks.
Oct 25, 2026: coded the same accounts for Inconsistent Results, Speed, Setup & SDK Friction, Long Context, and Long-Context Limits. Of these, 9 report wrong or regressed results on their own task; 7 praise response times and 7 call them slow. Another 7 raise setup or SDK friction and 4 found setup easy. Finally, 1 praises the 400k window while 1 finds long prompts unstable.
Oct 25, 2026: adds 8 engineering blog, benchmark, research paper, and personal blog sources. Codes five new themes across new and existing accounts: Speed, Long Context, Inconsistent Results, Long-Context Limits, and Setup & SDK Friction.
Oct 26, 2026: adds 3 research papers that test GPT models on long inputs, so Long Context now has 6 accounts and Long-Context Limits 5.
Oct 26, 2026: adds team accounts from company engineering blogs and a voice AI guide by Daily's CEO. They show how those teams choose OpenAI models and what the Realtime API costs.
Oct 29, 2026: adds DoorDash's InfoQ talk, Wealthsimple's and Grab's gateway write-ups and Asana's caching study as counted accounts, with quotes from GILD's research record. Lists 20 more accounts from Reddit, Hacker News, GitHub and X without counting them, because their authors' ties to OpenAI are unchecked. Adds measured results from Asana, Grab and Ploy, and a check of how OpenAI tells teams to choose a model.
Oct 30, 2026: a second-model check moved DoorDash's, Wealthsimple's and Grab's gateway accounts to team accounts, since their authors state no leadership role, and a Reddit buyer of team credits to individual builders. It removed Grab's classification card, whose page is about Azure OpenAI, a separate service from the OpenAI API, and corrected four Reddit summaries and DoorDash's workspaces, which attribute costs to departments without billing them. Leaders and teams stay at +3 on 65 counted sources and individual builders at +21 on 47.
Method
A running review of what teams building AI features on OpenAI API report, from individual builders to technical leaders. Each finding links to its sources, and each conflict shows both sides.
Counts cover only the sources GILD reviewed.
Who counts
Teams and technical leaders
Small product team, Product or platform team, Technical leadership, Organization-wide
Individual builders
Individual builder
All practitioners
Everyone in the teams and leaders and individual builders groups
Choose a group to select whose experience counts. Within that group, each author counts once in the practitioner sentiment, with their latest view. GILD files each source in a group from how the account describes its author. A role or employer marked self-described is what the source states about themselves. Documentation checks facts for every group and never counts toward sentiment.
How the numbers work
Overall signal. Positive votes minus negative ones, per 100 votes from the sources that take a side. Each author counts once, with their latest view, whoever they are and wherever they posted. The older weighted reading, where accounts GILD matched to a named person count three times when GILD lists the author among technical leaders and twice otherwise, is shown beside it as a second view. Where an author wrote more than one source, the line beside the split gives the votes, one per author, so the score follows from it. When one author's sources from the same day disagree, that author counts as mixed, and a half point rounds away from zero. Sources with no opinion are listed and not counted. Strong positive is +50 or higher, positive +20 to +49, mixed −19 to +19, negative −20 to −49, strong negative −50 or lower.
Weighted reading, second view. Counted the older way, where an account GILD matched to a named person counts two or three times, teams and leaders read +3 mixed (method sentiment/S1). GILD printed that number as "GILD score" until October 29, 2026; most of those matches rest on a name or a self-described role.
Method change, Oct 30, 2026. GILD changed how practitioner sentiment counts, to one vote per author. Weighted, it read +5 Mixed; with one vote per author it reads +3 Mixed. No evidence changed.
Unscored. A group gets a score only with 20 sources from 15 authors. Below that, one source moves the score about 5 points, so the read says "Unscored until 20 sources from 15 authors" and shows its counts.
Independence. A source whose author works for the vendor, for one of its partners or programs, or for a competitor, and a page the vendor published or ran, is listed with that tie and counts toward nothing. One author counts on at most two records per product. The line under the score says how many authors and how many separate discussions the counted sources come from: comments in one thread are one discussion.
Praise and concerns. How many of the sources that discuss a theme praise it or raise it.
Consensus. A statement joins when 20% of the group's sources support it and fewer contradict it. Contradicting sources are counted separately. Below that line a statement shows as building. At 40% or more it reads Strong agreement; below, Recurring point.
Disagreements. The count on each side. GILD names no winner and gives no share of all users.
Minimum evidence. A finding needs 5 sources from 3 authors; a disagreement also needs 2 on each side. Smaller counts stay in the table below, marked under the minimum.
Labels on a source
A source's date and whether it still applies are separate: a recent post can describe an old version, and an old one can still hold.
Documented
Stated in official documentation.
Reported
A practitioner's account of their own use.
Measured
Backed by the source's own measurements, such as a comparative test or tracked team metrics.
GILD analysis
GILD's check of a claim against official documentation.
Current
Describes the product as it is now.
Still applicable
Older, and the behavior or lesson still holds.
Needs a recheck
May depend on a plan, version or setting that changed since it was written. It keeps counting until GILD rechecks it, since the rest of the account usually holds, and its card says so.
Out of date
No longer accurate. Kept in the record; counts toward nothing current.
Flagged for a recheck, of the sources that take a side: teams and leaders 17 of 65, individual builders 14 of 47, all practitioners 31 of 112.
Limits
These figures count reviewed public accounts; they do not represent all OpenAI API customers. Hacker News supplies 75 of the 136 public accounts, Reddit 15 and the OpenAI Developer Forum 15. Forum posts mostly report problems, which tilts the team read toward concerns. 18 engineering and personal blog posts, 8 independent benchmarks and research papers, 2 GitHub issues, 2 X posts and DoorDash's InfoQ talk make up the rest. 20 of the accounts, from Reddit, Hacker News, GitHub and X, are listed without counting toward any figure, because GILD has not checked their authors' ties to OpenAI. Azure OpenAI and Amazon Bedrock accounts count because both run OpenAI models.
Each source records the model, endpoint, and tier its author names. Those details are not consistent across accounts. Sources tied to retired models, renamed tiers, the Assistants API, or changed features carry the Needs a recheck label.
Every count, and the sources behind it
26 findings for 3 groups
Each row opens its sources for the group you are reading.
GILD's checks of claims against official documentation, kept apart from the source counts.
Developer Experience. Every request names its model ID, and OpenAI's Models page tells teams how to choose the model: start on GPT-6 Astra for complex reasoning and coding, move to GPT-6.1 Sol to balance intelligence and cost, or to GPT-6 Luna for cost-sensitive, high-volume work. Models, checked Oct 29, 2026
Model & API Changes. OpenAI gives generally available models at least 6 months' notice before retirement. Specialized variants get at least 3 months. Early-release models get as little as 2 weeks. The Assistants API shut down on August 26, 2026, and the Evals platform shuts down on November 30, 2026. Deprecations, checked Oct 12, 2026
Rate Limits & Reliability. Usage tiers upgrade automatically with credit purchases: Build at US$5, Launch at US$100, and Grow at US$500. Monthly usage limits are US$500, US$5,000, and US$200,000. Fast traffic ramps return 429 slow_down; Scale Tier and Reserved Tier offer committed capacity. Rate limits, checked Oct 12, 2026
Token Cost. Organizations and projects have spend alerts and hard spend limits. Requests return 429 at a hard limit, though recorded spend can exceed it slightly before enforcement catches up. A surprise bill alone does not establish that spend controls were unavailable. Spend limits, checked Oct 12, 2026
Latency. Fast mode, formerly Priority processing, runs up to 2.5x faster at a per-token premium. OpenAI's latency guide recommends generating fewer tokens and making fewer requests. Fast mode, checked Oct 12, 2026
Data Handling. OpenAI keeps abuse monitoring logs for up to 30 days by default. Zero Data Retention and Modified Abuse Monitoring require prior approval. Batch, Files, vector stores, and the Agents API can retain application state even with Zero Data Retention on. Data controls in the OpenAI platform, checked Oct 12, 2026