Skip to main content
Otter−69 Strong negative

GILD Review

GILD's call and the buying facts behind it.

From GILD research

Should we adopt Otter?

What does your team have to configure before Otter joins a customer call?

  1. 30-Second TakePick Otter if you want a replayable record of your calls, including meetings nobody can attend.
  2. Best fitTeams that want shared, replayable meeting records, file imports, and a notetaker sent to meetings nobody can attend.GILD Review
  3. Consider another workflowGranola suits teams that want notes with no recording kept. Copilot in Teams suits meetings that already run on Teams under Microsoft 365.GILD Review

Drawn from 115 sources and 6 operator insights

GILD analysis

Otter Review

Buy Otter for a replayable record of each call: audio, transcript, summary, and action items, captured by a bot in Zoom, Meet, and Teams or by the desktop app without one. Only Enterprise enforces notice and retention across the workspace, so on other plans each user's settings decide what reaches guests.

  • AI Meeting Notes
  • Privacy & Consent

The decision

Best fit
Teams that want shared, replayable meeting records, file imports, and a notetaker sent to meetings nobody can attend.
Consider another workflow
Granola suits teams that want notes with no recording kept. Copilot in Teams suits meetings that already run on Teams under Microsoft 365.
Adoption condition
A written recording policy, auto-join and auto-share defaults set per team, and the training setting decided before external meetings are recorded.

Basis: Otter documentation, pricing, and data terms, plus 95 public practitioner and IT accounts. For accuracy, GILD uses a peer-reviewed Emory study of 10 interview transcripts. Otter and MAXQDA made 2 to 3 times more errors than human transcribers. With correction time, they were still 3 to 6 times faster and 3 times cheaper. In a pilot, score ten transcripts against the audio and count wrong speakers and missed action items.

Buying & deployment factsWhat business and product leaders should verify before rolling it out across teams.
How you buy it

US$19.99

Per user per month for Business billed annually, up to 25 users. Pro is US$8.33.

Source 1, Otter.ai, Pricing: PricingSource 5, help.otter.ai, Understanding how seats work: Understanding how seats work

Details

Per user per month in US dollars: Basic free. Pro US$16.99 billed monthly or US$8.33 billed annually. Business US$30 billed monthly or US$19.99 billed annually. Enterprise lists no price, and buyers start by scheduling a call with Otter. Business seats are bought up front, extra members are charged prorated, and a Business workspace holds up to 25 billed users.

Cost drivers

1,200 minutes

A month on Pro, with 90-minute meetings. Basic allows 300 minutes.

Source 1, Otter.ai, Pricing: Pricing

Details

Seats and minutes. Basic allows 300 minutes a month, 30 minutes per conversation, and shows the 25 most recent conversations. Pro allows 1,200 minutes and 90-minute meetings. Business records unlimited in-app minutes, with each conversation capped at 4 hours, and transcribes up to 6,000 imported minutes a month. SSO and SCIM need Enterprise with a 100-user minimum, and HIPAA is an Enterprise add-on.

Where it runs

Zoom, Meet, Teams

The notetaker joins as a visible guest. Desktop apps record without a bot. Data stays in AWS US West.

Source 6, Otter.ai, Otter Notetaker overview: Otter Notetaker overviewSource 7, Otter.ai, Otter Desktop App (Mac and Windows): Otter Desktop App (Mac and Windows)Source 1, Otter.ai, Pricing: PricingSource 8, help.otter.ai, Otter Chrome extension: Otter Chrome extensionSource 9, help.otter.ai, Data security and privacy policies: Data security and privacy policies

Details

Otter Notetaker joins Zoom, Google Meet, and Microsoft Teams as a guest participant everyone can see. Desktop apps for macOS 12.3 or later and Windows 10 or later record bot-free. Web, iOS, and Android record and import files, and the Chrome extension transcribes Google Meet and Zoom calls in the browser. Transcription covers six languages, and data is stored on AWS in the US West region.

What to verify

Auto-join is on

By default it joins every calendar meeting with a video link, and Otter trains on de-identified data.

Source 10, Otter.ai, Automatically add Otter Notetaker to your meetings: Automatically add Otter Notetaker to your meetingsSource 11, Otter.ai, Manage auto-share settings: Manage auto-share settingsSource 2, Otter.ai, Privacy Policy: Privacy PolicySource 12, Otter.ai, Provide feedback to Otter (Help improve Otter): Provide feedback to Otter (Help improve Otter)Source 4, Otter.ai, Enterprise admin controls: Enterprise admin controlsSource 13, Otter.ai, Delete a conversation: Delete a conversationSource 14, Otter.ai, Set a custom Data Retention policy: Set a custom Data Retention policy

Details

Auto-join can send Notetaker to every calendar meeting with a video link, and auto-share can send notes to calendar guests. Otter's privacy policy says it trains its own AI on de-identified audio recordings and transcripts. The Help improve Otter setting separately controls whether Otter and its service providers may access your conversations for training, including human review. Enterprise workspaces are opted out of AI model training by default. Conversations stay until a user deletes them, then sit in Trash for 30 days, unless an Enterprise retention policy deletes them sooner.