GILD analysis
Claude Review
Choose Claude for teams that will hand it whole tasks, and pick the plan from a pilot's usage, since Team seats cap each person and Enterprise bills tokens at API rates. In 83 public accounts, practitioners praise hand-off tasks and connectors most and raise reliability and missing features most, including one company that lost every account at once. Claude reaches company documents and tools through Projects, connectors, Cowork, @Claude in Slack, and add-ins for Microsoft 365 and Google Workspace.
- AI Assistants
- AI Adoption
The decision
- Best fit
- Teams whose work runs on documents, analysis, and connected tools, and who will hand Claude multi-step tasks.
- Consider another workflow
- If your company wants AI inside every Microsoft 365 or Google Workspace app without adding a second tool, evaluate Microsoft Copilot or Gemini first.
- Adoption condition
- Measure a pilot's usage against seat limits. Enable connectors team by team. Choose a retention setting before rollout.