Key findings
- 37 accounts are negative, 28 positive, and 13 mixed, and 7 give no overall opinion. The 24 team and company accounts lean positive, 9 to 7, while 30 of the 61 individual users are negative.
- Of 31 accounts that discuss Notion Agent or Custom Agents, 24 are favorable. Teams describe an agent that assembles a quarterly review, an architecture firm's agent that reviews contractor submittals, and a startup's fortnightly OKR summary posted to Slack.
- 23 of the 25 accounts that discuss price raise it as a concern. One user estimated that a daily summary agent would use about 3,000 credits, about US$30, a month. A team spent 100,000 credits in a month.
- All 10 accounts that discuss accuracy report problems: wrong pages deleted, small edits applied to whole documents, and answers drawn from outdated pages.
- Of 13 accounts that pick a main assistant, 7 prefer Claude or ChatGPT working on Notion through MCP and 6 keep Notion AI first.
- AI Meeting Notes draws praise from 7 of 13 accounts and criticism from 6. A law firm drafts client letters from live transcripts and calls them 98% done. Critics report meeting-detection prompts they did not ask for and captures that fail on some setups, and one says an agent stripped the formatting from their notes.
Notion AI's agents draw the most praise and its pricing the most complaints in public accounts from April 2025 to October 2026. Most complaints followed two changes: Custom Agents moved to paid credits on May 4, 2026, and Notion Agent gained a usage allowance on August 3, 2026. Notion replaces that allowance with monthly credits per member on November 2, 2026, so price a rollout on the new terms.
Who is reporting
The 85 accounts are 60 posts and comments in r/Notion, 16 Hacker News comments, 4 operator podcast episodes, 3 practitioner newsletters, a security study, and a blog post. Most date from 2026, after Custom Agents launched. Individual users wrote 61, small teams and companies 18, and leaders, departments, and larger companies 6.
Company-wide evidence comes from Flight Centre, whose corporate technology teams hold about 1,000 Notion seats, and leadership evidence from a startup head of operations who runs the function on Notion agents. Notion's own customer story on Remote, a global payroll company, adds another company-wide account. James Lawley, Remote's Director of IT, reports that Custom Agents handle about 1 in 4 resolved IT tickets end to end. AI resolutions grew about 35% while ticket volume stayed flat. Notion published that story, so read it as the vendor's account and ask Notion for a reference customer of your size.
| Who wrote it | Accounts | Share of 85 sources |
|---|---|---|
| Individual user | 61 | |
| Small team or company | 18 | |
| Department, leader, or larger company | 6 |
GILD's Notion AI Signals records: public accounts published April 23, 2025 to October 11, 2026, reviewed October 12 and October 25, 2026.
Teams praise agents that take recurring work
Small teams describe agents doing work someone used to do by hand. One company's quarterly review agent pulls targets, meetings, and marketing and fulfillment numbers into one page, which the founder says saved at least 24 hours. The same company makes staff ask Notion AI before asking in Slack and reports about 80% fewer repeat questions. An architect's firm triggers a Custom Agent on each contractor submittal, request for information, or change order. The agent reviews the document, fills in the database entry, and files the PDF.
Each of these accounts shares one condition. The agent reads context that already lives in Notion, and someone fixes the pages when an answer comes back wrong.
Price changes drive the complaints
Most negative accounts react to a pricing change. Individual users and small businesses priced daily agents at US$30 a month or more, and a team doubled its Notion bill. Notion does not let a Business trial buy extra AI credits, so a trial workspace that runs out must upgrade to keep using them. After the allowance took effect, one Business user spent 31% of a month's allowance in a single workday of Agent chat.
The November 2 switch changes the math. Each Business and Enterprise member gets 1,500 Standard and 500 Select credits a month, and a Custom Agent spends its owner's Select credits unless an admin funds it from the workspace. At 3,000 credits a month, the daily summary agent above would use six times one member's monthly Select credits (GILD calculation).
Accuracy is the second complaint. Users report Notion AI applying a one-paragraph edit to a whole document, an Enterprise workspace losing the wrong pages during a move, and answers drawn from pages that were no longer current.
- Measure credits per run on one agent for a full billing cycle before giving agents to a team.
- Set a credit limit per member and check the usage dashboard weekly while agents spread.
- Keep bulk moves and deletes out of agents' hands, and keep backups of pages agents edit.
- Archive outdated pages so answers cite the current ones.
Methodology
GILD counted 85 public accounts dated 2025 or later, opening 76 on October 12, 2026 and adding 9 on October 25, 2026. It recorded each one's author, publication date, who wrote it, its sentiment, and the topics it discusses. Hacker News comments come from the Algolia API. Reddit posts and comments come from the Arctic Shift archive and link to their reddit.com permalinks. Podcast show notes, newsletters, a blog post, and a security study are each kept as an exact copy. GILD left out posts about using other assistants with a Notion workspace unless the author also reported on Notion's own AI. Many r/Notion threads followed the 2026 pricing changes, which tilts the count toward price complaints. Notion's documentation was checked October 12, 2026, and its November 2026 credit change and the Remote customer story on October 25, 2026.
Products in this piece
Sources
- Official documentation
- 9
- Public source
- 10
- Notion pricing
- Notion Help Center: What is Notion AI? FAQs
- Notion Help Center: Manage your usage allowance for Notion AI
- Notion Help Center: Custom Agents
- Notion Help Center: Take AI meeting notes in Notion
- Notion releases: 2.51, AI Meeting Notes, Enterprise Search & more (May 13, 2025)
- Notion releases: 3.3, Custom Agents (Feb 24, 2026)
- Reddit r/Notion: a small company's quarterly review agent (Apr 30, 2026)
- Reddit r/Notion: asking Notion AI before Slack cuts repeat questions about 80% (May 1, 2026)
- Reddit r/Notion comment from an architect on a construction administration agent (Jul 15, 2026)
- Reddit r/Notion: a once-a-day summary agent at about 3,000 credits a month (Feb 24, 2026)
- Reddit r/Notion: a team doubles its Notion spend after 100,000 agent credits in a month (May 28, 2026)
- Reddit r/Notion: one workday of Notion Agent chat uses 31% of the monthly allowance (Aug 5, 2026)
- Reddit r/Notion: Notion AI deletes the wrong pages in an Enterprise workspace (May 21, 2026)
- Reddit r/Notion comment on stale answers in a large workspace (Feb 18, 2026)
- Hacker News comment on an accidental AI Meeting Notes transcription (Jul 17, 2025)
- Hacker News comment on Notion's meeting detection prompt (Sep 20, 2025)
- Notion Help Center: Standard, Select & Notion credits: eligible features
- Notion customer story: Remote (Jul 21, 2026)