Pick Business or Enterprise by the data retention your security team accepts, then connect the apps people search and clean the pages Notion AI will cite. Before agents run unattended, set member credit limits, choose the allowed models, and decide whether members continue on Notion credits after their included credits run out.
When you need this
- Your company runs on Notion and is deciding whether to move every member to Business or Enterprise for AI.
- Teams already use Notion AI on a trial and want Slack, Google Drive, or Microsoft 365 answers in the same place.
- Operations or IT teams want Custom Agents to take over recurring requests.
Evaluation criteria
Setup: the plan and its data terms
Does Business cover what security requires, or do you need Enterprise?
Look forBusiness costs US$20 per member per month billed yearly and includes Notion Agent, Enterprise Search, AI Meeting Notes, and Research Mode. Its LLM providers keep data up to 30 days. Enterprise adds zero provider retention, SCIM, audit logs, scheduled transcript deletion, and connections for data loss prevention (DLP) and security information and event management (SIEM) tools.
Rollout: connect what people search
Which apps hold the answers people ask for today?
Look forHave a workspace owner with admin rights in each app set up its connector. Notion connects to Slack, Google Drive, Microsoft Teams, SharePoint and OneDrive, GitHub, Gmail, Outlook, Linear, and Google Calendar, with Jira and Salesforce in beta. The first sync takes up to 36 hours. Check that each person's primary email matches across the apps.
Rollout: clean the pages AI cites
Will answers cite pages your teams still trust?
Look forGive every wiki page teams rely on an owner. Verify current pages so their badges appear in AI citations, and archive outdated pages before the pilot. One small company told staff to ask Notion AI before asking in Slack, fixed the documentation gaps that surfaced, and reports about 80% fewer repeat questions.
Rollout: enable the teams
How will people learn what to hand to Notion AI?
Look forRun hands-on sessions where teams build agents from pages they already keep, and share a library of skills or templates. Check company security policy first. One company banned every AI-enabled app except Microsoft Copilot. Another requires an AI off switch, which a commenter says Notion offers only on Enterprise. Notion's Enterprise audit log does record each time someone turns Notion AI on or off for the workspace. Its help pages describe only feature-level switches, such as web search, for other plans, so get Notion's answer for Business in writing before you sign.
Governance: admin settings
Which Notion AI settings does the owner set before launch?
Look forDecide whether the workspace allows web search and requires confirmation before web requests. Choose the allowed models for Notion Agent and Custom Agents, who can create Custom Agents, and whether meeting notes auto-share with internal calendar participants.
Cost control: included credits and Notion credits
What happens when people or agents use more AI than the plan includes?
Look forFrom November 2, 2026, each member gets 1,500 Standard and 500 Select credits a month. Until then, existing workspaces run Notion Agent under a six-hour and a monthly allowance. Overflow onto Notion credits is off by default. Set a per-member credit limit for premium models, decide which shared agents the workspace funds, and buy monthly credits at US$10 per 1,000 or annual credits at US$13 per 1,000.
Review practice: check before relying
Who reviews AI output before it reaches a customer or a decision?
Look forCheck citations on answers that drive decisions. Use suggested edits for line-level changes. Read every Custom Agent's Activity log during its first weeks. An Enterprise customer reported that Notion AI deleted the wrong pages during a move request and that restores came back incomplete. Keep bulk moves and deletes away from agents, and keep backups.
Questions to ask vendors
- How many members would move to Business, and what does that add per year before credits?
- Which of our systems are missing from the connector list, and where will those answers come from?
- Who owns the pages that answer the most common questions, and how often do they review them?
- Which recurring requests could a Custom Agent take first, and what would a run cost?
Red flags
- Rolling out to every team before the pages AI cites have owners.
- Expecting answers from Confluence or another app Notion does not connect to.
- Premium models or credit overflow turned on with no per-member credit limit.
- Custom Agents given access to everything shared with the workspace when a few databases would do.
Products in this piece
Sources
- Official documentation
- 12
- Public source
- 5
- Notion pricing
- Notion Help Center: What is Notion AI? FAQs
- Notion Help Center: Notion AI Connectors overview
- Notion Help Center: Enterprise Search in Notion
- Notion Help Center: Manage your usage allowance for Notion AI
- Notion Help Center: Manage AI models & member credit spend
- Notion Help Center: What are Notion credits?
- Notion Help Center: Custom Agents
- Notion Help Center: Notion AI security & privacy practices
- Notion releases: 3.7, Agent skills for your whole team (Sep 15, 2026)
- Reddit r/Notion: asking Notion AI before Slack cuts repeat questions about 80% (May 1, 2026)
- Reddit r/Notion comment on stale answers in a large workspace (Feb 18, 2026)
- Reddit r/Notion: a company bans Notion because of its AI features (Jul 17, 2026)
- Reddit r/Notion comment on purchasing contracts that require an AI off switch (Jul 17, 2026)
- Reddit r/Notion: Notion AI deletes the wrong pages in an Enterprise workspace (May 21, 2026)
- Notion Help Center: Standard, Select & Notion credits: eligible features
- Notion Help Center: Workspace audit log