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Fathom+23 Positive

GILD Review

GILD's call and the buying facts behind it.

From GILD research

Should we adopt Fathom?

Can Fathom move from free accounts to a governed team rollout?

  1. 30-Second TakePick Fathom if you want free, unlimited call recording that grows into US$15 team seats, and you will own consent, sharing and training policy.
  2. Best fitSales, customer success, and other teams who record their own calls across Zoom, Google Meet, and Teams and want summaries in HubSpot or Salesforce.GILD Review
  3. Consider another workflowIf meetings run only on paid Zoom Workplace seats, compare ZoomMate, formerly Zoom AI Companion; if recorded files need transcribing, compare Otter; if no bot may join, compare Granola.GILD Review

Drawn from 59 sources and 3 operator insights

GILD analysis

Fathom Review

Buy Fathom for people who record their own Zoom, Google Meet, and Teams calls and want summaries in a CRM: the free plan has unlimited recordings, and team seats start at US$15 per user per month billed annually. Of 42 public sources, all 7 that discuss the free plan praise it, while IT teams raise notetaker bots crowding company meetings. Before rollout, settle consent emails, auto-share, model training, and account ownership, since SSO and SCIM need Enterprise.

  • AI Meeting Notes
  • Privacy & Consent

The decision

Best fit
Sales, customer success, and other teams who record their own calls across Zoom, Google Meet, and Teams and want summaries in HubSpot or Salesforce.
Consider another workflow
If meetings run only on paid Zoom Workplace seats, compare ZoomMate, formerly Zoom AI Companion; if recorded files need transcribing, compare Otter; if no bot may join, compare Granola.
Adoption condition
Fathom joined Superhuman on Sep 14, 2026. Move users into one team plan, then set consent emails, auto-share, and the training opt-out before customer calls are recorded.

Basis: Fathom's pricing, help center, privacy policy, and trust center checked from Oct 28 to Nov 2, 2026, plus 42 public sources from users, builders, IT teams, and spend-data publishers. GILD ran no transcription test, so note quality rests on the 10 accounts that judge it, 7 of them favorably.

Buying & deployment factsWhat business and product leaders should verify before rolling it out across teams.
How you buy it

US$15

Per user per month for Team billed annually, 2-user minimum. Free is US$0 with unlimited recordings.

Source 1, Fathom, Fathom pricing: Fathom pricing

Details

Per user per month in US dollars: Free US$0 with unlimited recordings and transcription; Premium US$20 billed monthly or US$16 billed annually; Team US$19 or US$15 and Business US$34 or US$25, each with a 2-user minimum; Enterprise through sales. Paid plans carry a 90-day guarantee.

Cost drivers

5 calls

Free gets advanced summaries on its first 5 calls each month, then only the General/Enhanced template.

Source 1, Fathom, Fathom pricing: Fathom pricingSource 2, Fathom, Free vs. Premium for Individuals: Free vs. Premium for Individuals

Details

Fathom's Free vs. Premium article gives Free "Advanced summaries for your first 5 calls each month (after that, only the General/Enhanced template will be available" and Premium "Unlimited advanced AI summaries for all your meetings". The pricing page lists Premium at US$20 per user per month billed monthly or US$16 billed annually; Team US$19 or US$15 and Business US$34 or US$25, each with a 2-user minimum. SSO, SCIM provisioning, and custom data retention need Enterprise.

Where it runs

Stored in the US

Its trust center lists six AI providers that handle meeting content, none allowed to train on it.

Source 1, Fathom, Fathom pricing: Fathom pricingSource 5, Fathom, What devices is Fathom compatible with?: What devices is Fathom compatible with?Source 6, Fathom, Is Fathom secure?: Is Fathom secure?Source 3, trust.fathom.video, Fathom Trust Center: Subprocessors: Fathom Trust Center: Subprocessors

Details

Fathom stores all data in the United States. Its trust center lists Anthropic, OpenAI, ElevenLabs, Fireworks, Modal and Voyage AI as AI providers, each marked "Handles Meeting Content Data" and "Forbidden from training AI on Fathom Customer Data". Fathom names no model release behind its AI features and no bring-your-own-key option: GILD found 0 matches across 178 pages of its help center, developer documentation, pricing, terms, privacy policy and trust center, checked Nov 2, 2026.

Where GILD searched Fathom's pages for a named model release or a bring-your-own-key option, Nov 2, 2026
WherePages readMatches
Fathom's help center, every article in its nine categories but one that reads under 500 characters1300
Fathom's developer documentation, every page in its sitemap390
Fathom's pricing, terms and privacy policy30
Fathom's trust center overview, controls, subprocessors, FAQ, resources and updates, rendered in a browser60
GILD search record, Nov 2, 2026
What to verify

Training is on

Fathom may train its in-house models on de-identified meeting data until users opt out.

Source 6, Fathom, Is Fathom secure?: Is Fathom secure?Source 1, Fathom, Fathom pricing: Fathom pricingSource 7, Fathom, Fathom Privacy Policy: Fathom Privacy PolicySource 4, trust.fathom.video, Fathom Trust Center: Controls: Fathom Trust Center: Controls

Details

Fathom states SOC 2 Type II, GDPR, and HIPAA compliance without ISO 27001, and a signed HIPAA BAA is an Enterprise feature. The privacy policy, updated Aug 16, 2026, allows training Fathom's in-house models on de-identified meeting data unless the user opts out, bars third parties such as OpenAI, Anthropic, and Google from training on it, and keeps personal information as long as necessary unless the account is deleted. Fathom documents no audit log for admins: GILD found 0 matches across 178 pages of its help center, developer documentation, pricing, terms, privacy policy and trust center, checked Nov 2, 2026.

Where GILD searched Fathom's pages for an audit log or audit trail, Nov 2, 2026
WherePages readMatches
Fathom's help center, every article in its nine categories but one that reads under 500 characters1300
Fathom's developer documentation, every page in its sitemap390
Fathom's pricing, terms and privacy policy30
Fathom's trust center overview, controls, subprocessors, FAQ, resources and updates, rendered in a browser; its one log control, "Log management utilized", is an infrastructure control, not an admin audit log60
GILD search record, Nov 2, 2026

Sourced from Fathom documentation