Granola+68 Strong positive

GILD Review

GILD's call and the buying facts behind it.

From GILD research

Should we adopt Granola?

Can Granola take notes in customer calls without a consent problem?

30-Second TakePick Granola for bot-free meeting notes, once your company has a consent rule.
Best fitLeaders and customer-facing teams who want notes from video and in-person meetings without a visible recorder.GILD Review
Consider another workflowIf you need recordings to replay, or notes created inside your Notion workspace, compare Otter or Notion AI Meeting Notes.GILD Review

Drawn from 99 sources and 9 operator insights

GILD analysis

Granola Review

Buy Granola for bot-free notes once the company has a consent rule: 44 of the 57 independent public accounts that give an opinion are positive, and privacy and consent is their most discussed concern. Accounts praise capture with no bot and recall across meetings, and Granola keeps no recording, merging each person's typed lines with a device-audio transcript. Below Enterprise, consent notices, training opt-out, link sharing, and transcript retention are each user's own settings, so they need a company decision before the first customer call.

AI Meeting Notes
Privacy & Consent

The decision

Best fit: Leaders and customer-facing teams who want notes from video and in-person meetings without a visible recorder.
Consider another workflow: If you need recordings to replay, or notes created inside your Notion workspace, compare Otter or Notion AI Meeting Notes.
Adoption condition: State a consent practice. Settle training, link-sharing, and retention settings. Finish both before customer meetings are captured.

Basis: Granola documentation, pricing, and data handling, plus 79 public accounts from people who use it, among them Strix's account-takeover report and Collide's move off Granola. The Granola accuracy tests GILD found were published by competing notetakers, so note quality here rests on the 17 user accounts that judge it, 15 of them favorably. Granola keeps no audio, so in the pilot score 10 consented meetings against a separate recording for names and action-item owners.

Buying & deployment factsWhat business and product leaders should verify before rolling it out across teams.

How you buy it

US$14

Per user per month for Business. Basic is free, and Enterprise starts at US$35.

Source 1, Granola, Pricing: Pricing Source 2, Granola, Subscriptions and billing: Subscriptions and billing

Details

Per user per month in US dollars: Basic free, Business US$14 billed monthly, Enterprise from US$35 billed monthly or on an annual contract. Billing is per workspace, one seat per active member, and every member of a workspace shares its plan.

Cost drivers

30 days

Of notes on free Basic. Business adds full history, integrations, and the API.

Source 2, Granola, Subscriptions and billing: Subscriptions and billing Source 1, Granola, Pricing: Pricing Source 5, docs.granola.ai, Set up SSO and SCIM: Set up SSO and SCIM

Details

Active seats. Basic shows only the last 30 days of notes and connects to Slack only. Business adds full history, integrations, the API, and model choice in Chat. SSO and SCIM (from 50 seats), workspace-wide policies, and HIPAA need Enterprise.

Where it runs

No bot

Desktop apps capture system audio. Data stays on AWS in the US, with no EU residency.

Source 6, docs.granola.ai, Setup guide: Setup guide Source 3, Granola, Security: Security Source 1, Granola, Pricing: Pricing Source 7, docs.granola.ai, Phone calls: Phone calls Source 8, Granola, Security, Privacy & Data FAQs: Security, Privacy & Data FAQs

Details

Desktop apps for macOS 14 or later and Windows capture system audio and microphone with no bot. iOS, Android, and Apple Watch apps cover in-person meetings and iOS outbound calls. Transcripts and notes are stored on AWS in the US, with no EU residency.

What to verify

Training on by default

On anonymized data for Basic and Business until each user opts out. Off on Enterprise.

Source 4, Granola, Models & training: Models & training Source 1, Granola, Pricing: Pricing Source 9, Granola, Transcript auto-deletion: Transcript auto-deletion Source 10, Granola, Let People Know You're Using Granola: Let People Know You're Using Granola

Details

Model training on anonymized data is on by default for Basic and Business until each user opts out, and off by default on Enterprise. Notes are kept until deleted, and transcripts too unless a user sets an auto-deletion period or Enterprise arranges a workspace-wide retention policy. The chat and watermark notices are opt-in unless Enterprise enforces them.