Notion AI+5 Mixed

Operator Insights

What are business and product leaders learning from rolling Notion AI out across their teams?

8 accounts: 1 failure, incident or rollback, 1 switched, 1 evaluated it and 5 adopted it

Failures, incidents and rollbacks1

coderinsanSecurity researcher, CodeIntegrityCodeIntegrity
Security test. Notion 3.0 agents with web search, September 2025.
Hacker News, published Sep 19, 2025Read the write-up (opens Hacker News in a new tab)
Observation
A day after Notion 3.0 shipped agents, CodeIntegrity got Notion AI to leak private page data from one booby-trapped PDF.
Takeaway
Before agents with web search read uploaded files, decide which workspaces they may touch, and test them with a planted document.
What happened
On September 19, 2025, the day after Notion 3.0 shipped agents, the CodeIntegrity team showed that a PDF with hidden instructions could make Notion AI send private Notion page data out through its web search tool when a test user asked it to summarize the PDF, an indirect prompt injection. The report frames the attack with Simon Willison's lethal trifecta: private data, untrusted content and outside communication in one agent.
- Public practitioner write-up (the researchers' own Hacker News post)
- Reproduced by the researchers
Deployment details
Security test. Notion 3.0 agents with web search, September 2025.
- Public practitioner write-up (the researchers' own Hacker News post)
- Reproduced by the researchers
Team
Security researchers
Workload
Summarizing an uploaded PDF with Notion AI agents
Product version
Notion 3.0 agents with web search

Switched to or from it1

Karim DasoukiHead of IS&T GovernanceParloa
Organization-wide. Conversational AI company. Customer story published May 23, 2025.
Notion customer stories, published May 23, 2025Read the write-up (opens Notion customer stories in a new tab)
Observation
Parloa replaced Confluence and Coda with Notion and Notion AI and reports halving its tool costs.
Takeaway
Count the tools you retire along with the seat you add when you price a move to Notion AI.
What happened
Parloa replaced a fragmented set of tools including Coda and Confluence with Notion and Notion AI and reports cutting costs by 50%. Notion AI surfaces shared documentation across the workspace, Slack and Google Drive, and sales engineers use it to prepare customer meetings. The story does not separate the effect of dropping Confluence from the wider consolidation.
“By replacing a fragmented system of Coda, Confluence, and other tools with Notion and Notion AI, Parloa cut costs by 50% and reduced tool complexity.”
Karim Dasouki
- Vendor customer story
- Cost cut reported on Notion's site
Deployment details
Organization-wide. Conversational AI company. Customer story published May 23, 2025.
- Vendor customer story
- Cost cut reported on Notion's site
Team
Company-wide
Workload
Documentation search and sales meeting preparation
Product version
Notion with Notion AI
Measurement
Tool cost reduction (50%)

Evaluated it1

John SiwickiNewsletter authorStack Snacks
Individual. A Notion Custom Agent for video content briefs, published June 22, 2026.
Its own announcement, published Jun 22, 2026Read the write-up (opens the announcement in a new tab)
Observation
A newsletter author tested a Notion Custom Agent for content briefs and cites estimates of US$20 to 50 a month in credits for moderate use.
Takeaway
Budget Custom Agent credits per person on top of the seat, and test one agent on one task first.
What happened
Siwicki built a Custom Agent that turns rough video ideas into fuller content briefs. It produced a useful first draft and created a Todoist task through MCP, and he cites estimates that put moderate use at about US$20 to 50 a month in credits on top of a Business seat. He reports no monthly spend of his own.
“The agent I wanted was simple: take a rough video idea and turn it into a more complete content brief.”
John Siwicki
- Public practitioner write-up
- Credit cost from estimates the author cites
Deployment details
Individual. A Notion Custom Agent for video content briefs, published June 22, 2026.
- Public practitioner write-up
- Credit cost from estimates the author cites
Team
One user
Workload
Content briefs from video ideas
Product version
Notion Custom Agents on a Business seat

Adopted it5

RampMay 12, 2025Notion customer storiesRamp runs more than 300 Notion agents every day on one consolidated workspace.
Ben LevickHead of Operations & Internal AIRamp
Organization-wide. Fintech company. Customer story published May 12, 2025.
Notion customer stories, published May 12, 2025Read the write-up (opens Notion customer stories in a new tab)
Observation
Ramp runs more than 300 Notion agents every day on one consolidated workspace.
Takeaway
Consolidate the workspace first; Ramp's agent count rests on one place to read from.
What happened
Ramp consolidated its company workspace in Notion and built more than 300 Notion agents that run every day, aimed at the repetitive workflows Levick wants people to stop doing by hand.
“There are more than 300 Notion Agents getting things done every day. Here are some of the most impactful:…”
Ben Levick
Vendor customer story
Agent count reported on Notion's site
Deployment details
Organization-wide. Fintech company. Customer story published May 12, 2025.
Vendor customer story
Agent count reported on Notion's site
Team
Company-wide
Workload
Repetitive internal workflows
Product version
Notion agents
Measurement
Daily agents (more than 300)
EveryMay 13, 2026Notion customer storyAt Every, a Custom Agent asked each employee for their plans and turned quarterly planning into a one-day job.
Austin TedescoHead of GrowthEvery
Company-wide. A media and software company where agents work alongside the staff.
Notion customer story, published May 13, 2026Read the write-up (opens Notion customer story in a new tab)
Observation
At Every, a Custom Agent asked each employee for their plans and turned quarterly planning into a one-day job.
Takeaway
Put the context each agent needs in Notion and give it one job. Use deterministic Workers for fixed data pulls.
What happened
Every centralized its work in Notion, where engineering already was and marketing was not, so agents could read it. COO Brandon Gell built a Custom Agent that asked each person about their Q1 plans against leadership's priorities and wrote a plan in one format for manager review. The company finished Q1 planning in about a day, and Q2 planning took minutes. Tedesco describes what he wants to Codex or Claude Code, which builds the agents, Workers, and databases. Workers query an admin tool, Kit, Stripe, and PostHog every six hours, and a Custom Agent posts a launch scorecard to Slack at 7 a.m.
Vendor customer story
Planning time reported
Deployment details
Company-wide. A media and software company where agents work alongside the staff.
Vendor customer story
Planning time reported
Team
Every, about 20 people with about 30 agents
Duration
From November 2025 to the story in May 2026
Workload
Quarterly planning conversations, a daily launch scorecard from four data sources
Product version
Notion Custom Agents and Workers, with Slack
Measurement
Time to complete quarterly planning (about a day for Q1, about 20 minutes for Q2)
RemoteJul 21, 2026Notion customer storyAt Remote, a team of Custom Agents resolves about one in four IT tickets end to end.
James LawleyDirector of ITRemote
IT team. Company-wide help desk in Slack and Notion. First five months of Custom Agents.
Notion customer story, published Jul 21, 2026Read the write-up (opens Notion customer story in a new tab)
Observation
At Remote, a team of Custom Agents resolves about one in four IT tickets end to end.
Takeaway
Split the work across narrow agents with clear roles and confidence thresholds, and keep people in charge of the knowledge base and escalation paths.
What happened
Remote replaced a manual help desk with specialized Custom Agents. One creates tickets from Slack, one triages against the knowledge base and past tickets with a confidence rating, one pulls device details from Kandji, and one nudges and closes stale tickets. About one in four resolved tickets are now handled end to end by AI. Over the first months AI resolutions grew about 35% at flat ticket volume, while credits used fell 35% and spend fell 7% against the launch month.
Vendor customer story
Resolution and credit figures reported
Deployment details
IT team. Company-wide help desk in Slack and Notion. First five months of Custom Agents.
Vendor customer story
Resolution and credit figures reported
Team
Remote IT
Duration
First five months after launch
Workload
IT requests from Slack: intake, triage, device help, follow-up and closure
Product version
Custom Agents with Slack triggers, Workers for read-only Okta context
Measurement
Share of tickets resolved end to end, AI resolutions, credits and spend versus launch month
ClayMar 16, 2026Notion customer storyAt Clay, more than 80 Custom Agents went live in a week because the context was already in Notion.
Willie YaoHead of EngineeringClay
Company-wide. Custom Agents with Slack and Google Drive connected. 2026.
Notion customer story, published Mar 16, 2026Read the write-up (opens Notion customer story in a new tab)
Observation
At Clay, more than 80 Custom Agents went live in a week because the context was already in Notion.
Takeaway
Consolidate context in Notion before building agents. Agents built on a connected workspace take minutes to set up and spread on their own.
What happened
Clay had already moved meeting notes, projects, and documentation into Notion, connected to Slack and Google Drive, and new hires were told to ask Notion AI before asking in Slack. Once Custom Agents arrived, Clay rolled out more than 80 of them across the company within a week. They include an incident agent that watches Slack channels and a daily brief that sends Yao active bugs, incidents, and launches each morning.
Vendor customer story
Agent count reported
Deployment details
Company-wide. Custom Agents with Slack and Google Drive connected. 2026.
Vendor customer story
Agent count reported
Team
Clay engineering, education, and other teams, company-wide
Duration
80+ agents rolled out within one week
Workload
Incident summaries from Slack, daily engineering briefs, routing meeting transcripts
Product version
Notion AI, Custom Agents, Slack and Google Drive connectors
Measurement
Number of agents deployed; no time or cost figures
AnferneeAug 5, 2026Solopreneur CodeA one-person business that runs all its client work through Notion AI now works around the August 2026 usage allowances.
AnferneeSolo business ownerSolopreneur Code
Very small team. One-person business on a paid Notion plan. Account published August 5, 2026.
Its own announcement, published Aug 5, 2026Read the write-up (opens the announcement in a new tab)
Observation
A one-person business that runs all its client work through Notion AI now works around the August 2026 usage allowances.
Takeaway
Model your monthly Notion AI use against the new allowances before you rebuild a business around it.
What happened
Anfernee runs most of the workspace, the content pipeline and all client work through Notion AI. When Notion introduced usage allowances on Business and Enterprise plans in August 2026, any limit on that work became friction to plan around.
“I run most of my workspace, my content pipeline, and all my client work through Notion AI, so any limit on that feels like friction I didn’t ask for.”
Anfernee
Public practitioner write-up
No usage figures given
Deployment details
Very small team. One-person business on a paid Notion plan. Account published August 5, 2026.
Public practitioner write-up
No usage figures given
Team
One person
Workload
Content pipeline and client work
Product version
Notion AI on a paid Notion plan

Failures, incidents and rollbacks1

A day after Notion 3.0 shipped agents, CodeIntegrity got Notion AI to leak private page data from one booby-trapped PDF.

Switched to or from it1

Parloa replaced Confluence and Coda with Notion and Notion AI and reports halving its tool costs.

Evaluated it1

A newsletter author tested a Notion Custom Agent for content briefs and cites estimates of US$20 to 50 a month in credits for moderate use.

Adopted it5

Ramp runs more than 300 Notion agents every day on one consolidated workspace.

At Every, a Custom Agent asked each employee for their plans and turned quarterly planning into a one-day job.

At Remote, a team of Custom Agents resolves about one in four IT tickets end to end.

At Clay, more than 80 Custom Agents went live in a week because the context was already in Notion.

A one-person business that runs all its client work through Notion AI now works around the August 2026 usage allowances.