Fireflies+6 Mixed

GILD Review

GILD's call and the buying facts behind it.

From GILD research

Should we adopt Fireflies?

What does Fireflies send to people outside your company before anyone changes a setting?

30-Second TakePick Fireflies if sales and client teams want every external call recorded, searchable and filed in the CRM.
Best fitSales, recruiting, and client teams that want a recorded, searchable record of external calls, filed in the CRM.GILD Review
Consider another workflowIf people want notes with no visible bot and no recording kept, compare Granola. If meetings live in Teams and staff hold Copilot licenses, compare Copilot's meeting recaps.GILD Review

Drawn from 84 sources and 7 operator insights

GILD analysis

Fireflies Review

Buy Fireflies for a shared, searchable record of customer calls, with recaps, CRM sync, and an API on every plan. By default it joins every calendar meeting, sends each invitee a recap, and shares each meeting with anyone who has the link. Lock those defaults centrally and set an AI credit budget before the first customer call is recorded.

AI Meeting Notes
Privacy & Consent

The decision

Best fit: Sales, recruiting, and client teams that want a recorded, searchable record of external calls, filed in the CRM.
Consider another workflow: If people want notes with no visible bot and no recording kept, compare Granola. If meetings live in Teams and staff hold Copilot licenses, compare Copilot's meeting recaps.
Adoption condition: Set auto-join, recap emails, and link access at the team level. Name an owner for AI credit spend. Finish both before customer calls are recorded.

Basis: Fireflies documentation, pricing, and data handling, plus 63 public accounts. The Fireflies accuracy tests GILD found were published by competing notetakers or by Fireflies, so note quality here rests on user accounts: 13 praise it and 2 report missed speech. In a pilot, have each note owner correct ten transcripts of your own recorded calls and count wrong speakers and missed action items.

Buying & deployment factsWhat business and product leaders should verify before rolling it out across teams.

How you buy it

US$10

Per seat per month for Pro billed annually. Every workspace member is a billed seat.

Source 1, Fireflies, Pricing: Pricing

Details

Per seat per month in US dollars: Free. Pro US$18 billed monthly or US$10 billed annually. Business US$29 or US$19. Enterprise US$39, billed annually only. Every teammate added to the workspace counts as a billed seat.

Cost drivers

20 to 50 credits

A one-time team pool per plan. Add-on packs run from US$5 to US$600 a month.

Source 2, Fireflies, AI credits: AI credits Source 1, Fireflies, Pricing: Pricing

Details

Seats, then AI credits. Add-on packs run from US$5 for 50 credits a month to US$600 for 10,000, on top of a one-time team pool of 20 to 50 credits per plan. AI Skills, live AskFred, Autofill CRM, and Voice Agents draw on them. Storage is capped at 400 minutes on Free and 8,000 minutes per seat on Pro.

Where it runs

Zoom, Meet, Teams

The bot joins the call. The desktop app and Chrome extension record without it.

Source 1, Fireflies, Pricing: Pricing Source 5, Fireflies, Record meetings without a bot on the desktop app: Record meetings without a bot on the desktop app Source 6, Fireflies, Fireflies MCP server: Fireflies MCP server Source 4, Fireflies, Data storage and transfer: Data storage and transfer

Details

The bot joins Zoom, Google Meet, Teams, and other platforms. The Mac and Windows desktop app and the Chrome extension capture without a bot, and there are iOS and Android apps, an API, and an MCP server. Data is stored in the US on AWS and GCP unless Enterprise Private Storage is set up.

What to verify

Auto-join is on

By default the notetaker joins every meeting with a link, and recaps go to every invitee.

Source 7, guide.fireflies.ai, Stop Fireflies from auto-joining your meetings: Stop Fireflies from auto-joining your meetings Source 3, Fireflies, Auto-join and email recaps: Auto-join and email recaps Source 8, Fireflies, Privacy settings for meeting recaps: Privacy settings for meeting recaps Source 2, Fireflies, AI credits: AI credits Source 9, Fireflies, Terms of Service (updated September 28, 2026): Terms of Service (updated September 28, 2026)

Details

By default the notetaker auto-joins all calendar meetings and emails recaps to everyone on the invite. It opens new meetings to teammates and anyone with the link until a user or admin changes them. Help pages say paid teams move up a credit tier automatically when credits run out, while the Terms of Service updated September 28, 2026 say Auto-Upgrade stays off unless you enable it. Check the Billing toggle.