GILD analysis
Make Review
Choose Make when operations and business teams need routing, loops, and error recovery without code, at a lower price per step than Zapier. Celonis owns Make, which now adds AI agents and an MCP server for assistants such as Claude and ChatGPT. Most module runs use a credit, trigger checks included, while routers and error handlers use none, so polling schedules and loops set the bill.
- Workflow Automation
- AI Costs
The decision
- Best fit
- Operations and business teams building multi-step processes across many SaaS apps, with a named owner for each shared scenario.
- Consider another workflow
- n8n suits automations that must run on your own infrastructure. Power Automate suits processes that live inside Microsoft 365, where existing licenses already cover them.
- Adoption condition
- A credit budget sized on module runs, and error handling on every scenario that writes to a system of record. Each shared scenario and connection has a named owner.